Regional Director - North West

Regional Director North West

The Regional Director has end-to-end accountability for the performance and development of the
region, delivering profitable growth, safe and predictable operations, strong commercial performance,
trusted client relationships and effective regional governance. The role leads a designated Connolly
region, balancing capacity with demand, protecting financial and commercial control, managing risk
and reputation, and ensuring Connolly’s values, systems, processes and operating standards are
consistently applied.

The Regional Director translates Connolly’s strategic priorities into regional plans and leads the region
through effective planning, delivery and continuous improvement. Success depends on achieving
reliable delivery, strong client and customer outcomes, workforce readiness, excellence in systems and
processes, and a high-performing regional team.

Own the region – Grow the region – Control the region – Develop the region

Who we Are
Connolly is a family-run specialist in complex, whole-house refurbishment – delivered by our own
Connolly people. We were founded in 1980 by Tony Connolly who still pops in to keep an eye on us.
We work for social landlords across the north of England to create warmer, safer and decent homes.
This includes refurbishing internal spaces such as kitchens and bathrooms, upgrading exterior windows
and doors, plus retrofitting homes to make them more energy efficient and compliant with latest
legislation.

Our vision:
To be the most trusted, respected, and well-known social housing refurbishment partner in the north of
England.

Our purpose:
We believe in meaningful connections that inspire us to make a positive impact on people and where
they live.

What you’ll be doing

Key accountabilities:
• Develop and deliver regional strategy deployment and regional business plans aligned to
Connolly’s five-year plan, annual priorities and growth objectives
• Translate annual priorities into clear quarterly outcomes, measures, owners and regional
execution rhythms
• Lead regional P&L reviews, ensuring performance, risk, capacity and future demand are
understood and acted upon
• Create a forward-looking view of regional market, client, operational, regulatory and workforce
risks that may affect delivery or growth
• Contribute to the regional opportunity pipeline and lead disciplined bid/no-bid decision making,
ensuring growth opportunities align with strategic objectives, operational capacity and
commercial appetite
• Maintain an integrated regional forecast covering workload, pipeline, revenue, margin, resource
requirements and delivery capacity, using insight to drive timely decisions on recruitment,
investment, risk and growth

Operational delivery:
• Lead safe, compliant and predictable delivery across all contracts and programmes in the region
• Ensure regional delivery reviews provide clear visibility of programme performance, quality,
productivity, client outcomes and operational risk
• Oversee mobilisation and demobilisation of contracts and programmes to protect service
continuity, customer experience and delivery confidence
• Intervene on project performance where required, ensuring risks are escalated early and recovery
plans are implemented
• Deliver to Connolly’s agreed operating model and standards, promoting disciplined execution
across regional teams
• Deliver and assure minimum standards for health, safety and wellbeing leadership, including
visible site engagement, learning from incidents and verification that corrective actions are
sustained

Financial and commercial control:
• Hold accountability for regional P&L performance, budget delivery and profitable growth
• Maintain strong financial and commercial control across the region, including visibility of margin,
cash, cost-to-complete, risks and opportunities
• Work with Commercial and Finance to ensure one clear view of contract performance and timely
action on margin, valuation, variation and risk issues
• Ensure regional decisions balance profitable growth, delivery confidence, customer outcomes
and business risk
• Maintain robust contract governance, including delegated authorities, procurement controls,
change control, and the timely resolution of contractual disputes and claims
• Build and maintain trusted regional relationships with clients, customers, partners and key
stakeholders
• Lead client and account reviews, ensuring feedback is acted upon and relationships continue to
strengthen
• Act as the senior regional representative for significant client, customer, contractual or
reputational matters
• Support retention and growth of regional accounts by delivering reliable operations and trusted
outcomes
• Represent Connolly in regional networks and partnerships, identifying emerging client priorities,
funding programmes and market opportunities that strengthen the regional pipeline
• Work collaboratively with Pre-Construction, Commercial and Business support to shape
opportunities and ensure regional growth is deliverable, profitable and aligned with available
capacity

People, culture and capability:
• Build and lead a high-performing regional team with the capability, capacity and succession
strength required now and in the future
• Establish clear regional accountability, decision rights and performance expectations, addressing
underperformance promptly and recognising high contribution
• Lead regional talent and succession planning, working with People & Culture to strengthen
recruitment, development, engagement and performance management
• Develop leadership capability and consistent management standards across the region
• Role model Connolly’s values and behaviours to create a culture of accountability, collaboration,
safety, customer focus and continuous improvement

Governance, risk and continuous improvement
• Lead regional risk and compliance reviews, ensuring effective mitigation plans are owned,
implemented and closed out
• Ensure compliance with company policies, regulatory requirements, client obligations and
Connolly operating standards
• Develop capability and consistency in Connolly systems, processes and ways of working across
the region
• Drive regional benefits realisation, excellence assessment, layered process audit, Connolly
Conversations, continuous improvement and customer-value thinking
• Share learning and best practice across contracts, teams and regions to improve performance
and reduce repeated issues
• Lead regional delivery of social value, sustainability and environmental commitments, ensuring
contractual outcomes are measured, evidenced and communicated
• Champion a culture where safety and wellbeing come first, leading with visibility, care and
accountability to ensure everyone has the confidence, capability and support to work safely and
speak up
• Provide strategic leadership across the region through proactive risk management, effective
governance and operational discipline, embedding continuous learning, driving high standards of
performance and ensuring every person goes home safe and well every day

Measures of success
• Regional revenue, profit, margin, cash and growth targets are achieved through effective
leadership and control of the regional portfolio, ensuring each contract has clear accountability,
robust performance oversight and timely recovery actions where required.
• Ensures regional delivery is aligned to programme, commercial, customer and client
expectations.
• Safe, compliant and predictable delivery is maintained across contracts and programmes
• Client, customer and resident outcomes support trust, retention and reputation
• Capacity is balanced with demand and workforce readiness supports current and future regional
requirements
• Regional risks are identified early, escalated appropriately and closed out effectively
• Connolly systems, processes and operating standards are consistently applied and improved
• Regional performance information is accurate, timely and used to forecast outcomes, drive
action and evidence benefits realisation
• Regional leadership capability, succession strength, engagement and values-led behaviours are
evident

Education and experience:
• Degree level qualification in Construction Management, Business Management, Engineering,
Property, Housing or a related discipline, or equivalent experience
• Significant senior leadership experience within construction, social housing, planned
maintenance, property services, retrofit or a related sector
• Proven experience leading multi-disciplinary teams across multiple contracts, locations or
geographical regions
• Strong track record of delivering profitable growth, reliable operations, client confidence and
customer-focused outcomes
• Experience managing operational portfolios with P&L accountability, commercial awareness, risk
management and performance control
• Demonstrable success in developing leadership capability, workforce readiness, succession
pipelines and high-performing teams
• Strong understanding of health and safety, compliance, governance, quality and operating
standards within regulated environments
• Experience using operational, commercial and people data to support timely decision-making
and continuous improvement
• Excellent communication, influencing and relationship-building skills, with credibility across
frontline, executive and client environments
• Experience of leading major incident, business continuity or service recovery arrangements, with
the judgement to make timely decisions under pressure