Relationship Banker

NY0367 Depew - George Urban Blvd
Job Description

At Northwest Bank, we invest in people who want to grow fast, learn continuously, and make a real impact. Whether you're early in your career or ready for a new challenge, this role is a powerful next step into banking, finance, and customer experience.

You're the face of Northwest. As a Relationship Banker, you bring the customer experience to life, creating meaningful connections in every interaction and financial conversation. You'll combine financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.
Essential Functions

- Be a trusted point of connection in the financial center, creating seamless customer experiences.

- Partner with teammates to maintain a welcoming, customer-ready environment.

- Ask purposeful questions and listen deeply to uncover meaningful financial goals.

- Provide guidance that helps customers make informed financial decisions.

- Guide customers through account selection and opening with accuracy and efficiency.

- Recommend products and services that support customers' financial goals.

- Complete transactions with accuracy, efficiency, and attention to detail.

- Deepen relationships through proactive follow-up, reliability, and personalized service.

- Build new relationships through community involvement, referrals, and networking opportunities.

- Manage and grow customer relationships through proactive outreach and ongoing financial conversations.

- Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.

- Meet performance goals related to customer experience, growth, and financial wellness.

- Maintain operational soundness by following policies, procedures, and risk management practices.

- Perform other duties as assigned to support financial center operations.
Additional Essential Functions

- Ensure compliance with Northwest’s policies and procedures, and Federal/State regulations

- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

- Work as part of a team

- Work with on-site equipment

What You Bring to the Team

- Naturally people-focused with strong, clear communication skills and curiosity

- Motivated to learn and grow

- Comfortable leading deeper financial with conversations that align needs to meaningful lead to solutions

- Detail-oriented and confident with technology

- Team player with a positive, professional presence

QUALIFICATIONS
Education

- High School Diploma or equivalent preferred

Work Experience

- Customer service, retail, or sales experience preferred

The pay range for this position is generally $19.70 - $26.00 per hour.  Actual pay is based on various factors including but not limited to the successful candidate’s experience, skills, and knowledge.  Additional bonus earning opportunities and benefits are also available.

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Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.