SAS Team leader with Danish

Job Title:
SAS Team leader with Danish
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities

- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

- Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved  at a minimum weekly

- Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations

- Communicate expectations to employees and provide timely updates

- Provide subject matter expertise in handling escalated customer calls as needed

- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

- Stay current on internal work processes, policies and procedures. Attend required manager development training

- Promote the Concentrix values through both behavior and attitude, including being an advocate for team members

Candidate Profile

- Languages: Danish C1/C2 + English B2/C1

- Team Leader/ Supervisor experience will be considered as advantage

- Knowledge on SAS product and procedures is preferred.

- Associate's degree in related field with two to four years of relevant experience preferred

- Highly motivated individual with skills to develop and coach team members to achieve performance expectations

- Work well under pressure and follow through on items to completion

- Strong communication skills, both written and verbal

- Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

- Ability to mentor, coach and provide direction to a team of employees

- Willingness to work a flexible schedule

Location: OnSite

Location:
POL Warsaw - Al. Solidarności 171, Building B-3rd Flr
Language Requirements:
Danish, English (Required)
Time Type:
Full time2027-02-28