Senior Customer Success Manager - APAC

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Customer Success Manager – APAC based in Australia.

We are seeking an experienced Senior Customer Success Manager to drive long-term customer success, retention, and revenue growth across a strategic portfolio of mid-market and enterprise accounts in the Asia-Pacific region. In this remote role, you will act as a trusted advisor, helping customers achieve measurable business and technical outcomes through effective product adoption and value realization. You will take ownership of net revenue retention, renewals, and expansion opportunities while proactively managing customer health and reducing churn. Working closely with Sales, Product, Engineering, Support, and Onboarding teams, you will deliver a seamless customer experience and champion customer needs across the organization. You will also contribute to the development of scalable Customer Success strategies, processes, and best practices as the business grows. This is an opportunity to combine strategic account leadership, technical understanding, and commercial expertise within a collaborative, fast-growing technology environment.