Senior Director, Head of Patient Services

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Director, Head of Patient Services based in the United States.

This is a strategic leadership opportunity for an experienced patient services professional to build and lead a comprehensive U.S. patient support organization ahead of an anticipated launch of an innovative cell therapy for a rare disease. You will shape a high-touch, patient-centered operating model that helps patients, caregivers, healthcare providers, and treatment centers navigate access, affordability, and treatment initiation. The role offers end-to-end ownership of patient services strategy, hub operations, financial assistance programs, and treatment coordination. Working closely with cross-functional teams and external partners, you will establish scalable processes that deliver a seamless and compliant patient experience. You will also oversee vendor performance, operational analytics, and continuous improvement initiatives. This is a hands-on executive position within a growing biotechnology environment, where your leadership will directly contribute to improving access to potentially transformative treatments.