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Senior Executive II

Freseniusmedicalcare

Gurugram, HRPosted yesterdayDirect from company

  • LocationGurugram, HR
  • Work typeOn-site
  • EmploymentFull-time
  • Posted26 October 2026
  • SourceFreseniusmedicalcare's careers page (Workday)
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About the role

- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

- Ensure all customer enquiries, orders, service needs and complaints are attended with quality service level, respond where appropriate or direct to relevant functional department.

- Accurately & timely entry of customer orders in SAP in accordance with established FME processes and policies.

- Equip with company’s products and services knowledge.

- Liaise with other functional department to ensure on time order fulfilment

- Provide timely & accurate stock status & feedback to Customers.

- Share appropriate Information related to order processing & order fulfilment to all Internal/External Customers.

- Ensure all service failure is recorded accurately into the Issue Management system. Work together with appropriate functional department to provide corrective and preventive action in a timely and efficient manner.

- Escalate all Product Complaints to the relevant people in the Quality organization.

- Ensure accurate SAP master data relating to order entry, such as customer master, pricing condition and customer material information record are well-maintain at all time.

- Ensure all customer service activities including documentation and record keeping, are conducted within the frame work of the FME of business conduct and applicable laws.

- Ensure Statutory Compliances are adhered to.

- Help in Statutory Audit.

- Proper e-filing & recordkeeping of all documents related to order processing.

MINIMUM REQUIREMENT
Education Level
Major/Field of Study
Bachelor’s Degree
Graduation

MINIMUM WORK EXPERIENCE
Experience
Experience Details
Minimum 3 years of experience
Should have at least 3 years of working experience in customer service; order processing, (O2C)
ESSENTIAL SKILLS AND ABILITIES

- Customer order process and SAP/ERP knowledge. – SD module

- Good communication skills with fluent in English

- Computer literate with good knowledge of using MS  Excel

- Detail oriented, Hardworking, Process driven, Multi-tasking and work well under pressure

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