Senior IT Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior IT Support Specialist based in the United States.

The Senior IT Support Specialist will play a key role in maintaining a reliable, secure, and efficient IT environment for approximately 140 employees across an onsite headquarters and a distributed workforce. This hands-on position combines end-user support, Apple device management, identity administration, and security operations, with responsibility for ensuring employees have the tools and access they need to work effectively. Reporting to the IT Manager, you will take ownership of the helpdesk, manage device and user lifecycles, and lead targeted IT improvement projects from planning through delivery. Working primarily in a MacBook and iPhone environment, you will support a range of modern workplace platforms while helping strengthen security and operational consistency. This role is ideal for a proactive IT professional who enjoys solving technical problems, improving processes, and delivering outstanding service. You will also serve as a trusted onsite technical resource, collaborating across departments to enhance the overall employee technology experience.