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Senior Lead, Contact Center Tech (Voice, Video & Chat) - Emiratised Role

First Abu Dhabi Bank

Abu Dhabi, United Arab EmiratesPosted 12 days agoDirect from company

  • LocationAbu Dhabi, United Arab Emirates
  • Work typeNot stated
  • Posted22 October 2026
  • SourceFirst Abu Dhabi Bank's careers page (Oracle Recruiting)
  • Last checked1 h ago on First Abu Dhabi Bank's careers page
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About the role

The Senior Lead – Contact Center Technology is responsible for the strategic leadership, development, and operational excellence of all customer-facing engagement technologies across the bank. This includes Voice, Video and Chat with AI capabilities . The role ensures these platforms deliver seamless, secure, and consistent customer experiences while supporting business growth, operational efficiency, and digital transformation.

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