Senior Liability Claims Handler

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Senior Liability Claims Handler

Job Location: UK wide
Job Type: Permanent
Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for a Senior Liability Claims Handler, based anywhere in the UK.

We're looking for dedicated liability professionals to join our growing team. In this role, you'll manage a varied caseload of Public Liability (PL) Third-Party Property Damage claims, with flexible working arrangements including hybrid options.

This is a technical, customer-focused role involving the investigation of policy coverage and legal liability, negotiation and settlement of claims on behalf of our insurer and corporate clients, and the handling of property damage claims through to conclusion, working independently and under referral where appropriate.

You will investigate allegations made against policyholders, provide detailed liability advice, gather and assess relevant evidence, identify potential fraud risks, maintain proactive communication with all parties, manage litigated files where required, and ensure accurate record keeping and correspondence throughout the claims lifecycle.

You will act as a Technical Referral point including litigation management, and handle complaints to resolution. You will also handle a caseload of more complex claims and assist the manager with any duties required.

With one of the largest teams of liability experts in the world, Sedgwick supports and resolves property, general, motor, product and professional liability claims, helping clients protect their brands and reputations when it matters most.

The skills you will have when you apply:

- Thorough knowledge of current case law, common law/statutes, and regulations.

- Insurance qualifications are desirable, but relevant experience is equally valued.

- Strong team working and collaboration skills.

- Good understanding of insurance law and policy wording interpretation.

- Knowledge of contract, statute, and civil liability.

- Strong investigation skills and attention to detail.

- Ability to work with corporate clients, small businesses, insurers, and brokers.

- Influencing skills to gain agreement on proposals and ideas.

- Effective listening and empathetic response skills.

- Clear and concise communication skills.

- Motivation to provide prompt, efficient and personalised service to both external and internal customers.

What we'll give you for this role:

Remuneration & More

- Competitive salary taking into account skills, experience and qualifications.

- A Self Invested Personal Pension Scheme (SIPP).

- Holiday allowance of 25 days plus bank holidays.

- Flexible working from our office or your home.

Health & support

- Private healthcare plan (including pre-existing conditions)

- Life assurance

- Group Income Protection

Other benefits

- Voluntary benefits – green car scheme, dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications

- Employee assistance programme for employee wellbeing

- Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next steps for you:

Think we'd be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).

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