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Senior Manager

EXL

Noida, Uttar Pradesh, IndiaPosted yesterdayDirect from company

  • LocationNoida, Uttar Pradesh, India
  • Work typeHybrid
  • Posted2 November 2026
  • SourceEXL's careers page (Oracle Recruiting)
  • Last checked5 h ago on EXL's careers page
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About the role

CCaaS Voice Senior Manager – Responsible for managing and supporting cloud contact center and voice platforms, ensuring service availability, operational excellence, and successful delivery of telephony and dialer experience solutions. The role oversees CCaaS operations, voice infrastructure, vendor management, incident resolution, and technology transformation initiatives while leading a team of enoc engineers and partnering with business and client stakeholders.

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