Senior Project Manager

Senior Project Manager

inecta Food | Remote (Canada) | Full-time

About Role

inecta is hiring a Senior Project Manager to own the full delivery of our ERP implementation projects. You’ll manage client relationships, keep projects on plan and on budget, and turn customers into long-term reference clients. You’ll also mentor other project managers and help improve how our delivery team works.

Key Responsibilities

Client Handling and Upselling.

- Build and maintain strong client relationships that support inecta’s profitability and strategic goals, while identifying and developing new business opportunities.

- Ensure all actions are aligned with inecta’s best interests, recognizing the importance of retaining profitable reference clients.

- Proactively and effectively manage client expectations.

- Lead client relationships with credibility, navigate sensitive conversations, resolve concerns and minimize escalations, and maintain client satisfaction as a means to further inecta’s business success.

Plan-Driven Project Execution

- Ensures proactive, plan-driven project execution across multiple projects by using the project plan as the authoritative guide for tasks and timelines.

- Drive accountability by ensuring assigned resources complete tasks as scheduled, with timely status updates reflecting actual progress.

Risk Management & Communication

- Independently assess and escalate risks appropriately, keep stakeholders informed.

- Identify potential deviations early and take corrective action to maintain alignment with the plan.

Financial Accountability & Scope Management

- Anticipates and manages budget risks.

- Manages change orders with clients and ensures alignment with internal stakeholders.

- Trusted for reliable financial ownership.

- Maintains and proactively communicates accurate and up to date scope and budget status.

Responsive Self-Starter

- Responds promptly to internal and external communications.

- Maintains consistent communication and follows through on open items.

- Proactively drives workstreams forward, anticipates needs, and takes ownership of planning and delivery with little oversight.

Mentorship & Leadership

- Leads internal initiatives, sets delivery standards, and trains others.

- Champions onboarding, documentation, and team-wide process maturity.

Requirements

- Degree in business, accounting, finance, MIS, or similar; or equivalent work experience.

- Familiarity with current technology trends and AI tools; hands-on experience with Claude is a plus.

- Excellent communication skills; participates confidently in internal and client conversations.

- Self-starter who works well independently but is also a team player.

- Demonstrated experience delivering ERP or SaaS implementation projects.

- Successfully managed 10+ projects with budgets in excess of $100K, including full lifecycle planning, execution, budget management, and delivery. Experience with complex projects such as ERP or construction is required. Experience simultaneously managing multiple projects is a strong plus.

- Demonstrated track record of managing client issues independently and having difficult conversations with stakeholders. Successfully prevent and minimize escalations by proactively managing expectations.

- Track record of anticipating budget risks. Managed change orders with clients and ensures alignment with internal stakeholders. Trusted for reliable financial ownership.

- Demonstrated track record of proactive, plan-driven project execution, using the project plan as the authoritative guide for tasks and timelines.

- Demonstrated track record of managing high-pressure client and internal situations effectively. History of balancing multiple tasks while maintaining strong relationships. Demonstrates proactive communication and collaboration across teams, fostering a positive, solutions-oriented work environment.

- Track record of mentoring and coaching other project managers, and of initiating process improvements, tooling, and delivery standards that strengthen the wider team.

- Must be willing and able to travel 15% to 20% and have or can get and keep a valid passport.

- Physically and mentally able and willing to navigate food client facilities which can include standing and walking for several hours, loud noises, bright or flashing lights, climbing stairs and ladders, wearing protective/sanitary gear such as hair nets, gloves, boots or shoe covers, lab coats, or coveralls.

- Proximity to food products including raw meat and/or live animals.

- Reacting to visual and auditory safety cues.

Compensation

$120,000 – $150,000 CAD

Benefits

- Competitive salary

- Compensation Bonus opportunity

- Remote work

- Annual paid time off benefits

- Medical, Dental, Life, and disability insurance plans

- No waiting period on benefits

- RRSP

About inecta

inecta Food is a cloud ERP platform purpose-built for the food and beverage industry — designed from the ground up for the way food companies actually operate. For over 20 years, we’ve partnered with processors, manufacturers, distributors, growers, and retailers across North America and around the globe.

We’re a ~80-person company with staff across Canada, the US, and India. We’re fast paced, cutting edge, highly technical, deeply knowledgeable.  We value teamwork, energy, ownership, bias to action, and genuinely caring about our clients.

inecta is an equal opportunity employer.