Service Operations Engineer

Key Responsibilities

- Manage general application related tasks and daily operation. Maintain usability of applications e.g. SW updates, and develop solutions for issues.

- Maintain and improve testing monitoring, alerting, clean up and logging of application components

- Support automation of processes, service deliveries and deployment pipelines

- Request and manage certificates

- Arrange access for new users and manage access for existing users to relevant applications.

- Support issue handling by data and system analysis to find root causes.

- Measure process performance based on Key Performance Indicators (KPI) and support improvements

- Document processes and monitor compliance with procedures.

- Help to implement AI to improve efficiency

- Work with international colleagues from different departments and cultures.
Skills and Qualifications

- Education: Bachelor’s degree in information technology, Electrical Engineering, or a related field.

- Preferable Experience: 0-2 years in any related fields.

- Language Skills: Excellent English communication skills are mandatory.

- Programming Skills: Experience in reading and writing of scripts e.g. shell scripting.

- Data Handling: Data base skills e.g. MS-SQL, MySQL, SQLite are an advantage

- IT Collaboration Tools: Experience with tools like Confluence, Bitbucket, Jira and MS Office

- Quality Mindset: Basic understanding of quality improvement methods.

- Operations: Willingness to take operational tasks

- Security Awareness: Basic knowledge of information security and cryptography is a plus.

- Soft Skills: Good in analytical and teamwork abilities, proactive, problem solving, independent and reliable work style, curiosity to learn and adapt quickly.

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