Service Operations Specialist II – Pamplona, Spain

Job Description:

Job Title: Service Operations Specialist 2

Department: Field Operations

Reports To: Field Operations Manager

Location: Pamplona

Job Summary :

The Service Operations Specialist II supports the End-to-End process and independently coordinates technical and operational activities across project execution, commissioning, warranty, and after-sales phases for utility-scale solar projects. The role is intended for experienced field professionals who can manage daily site operations, lead commissioning work, resolve complex technical issues, and provide cross-functional support to Project Management, Field Operations, Warranty, and After Sales.

Key Responsibilities :

Project Execution and Site Support

- Coordinate daily site activities with customers, contractors, Project Management, and assigned field resources.

- Monitor and support installation and commissioning progress against approved milestones, identify deviations, and drive or recommend corrective actions within the assigned scope.

- Develop site-support strategies, technician work plans, resource needs, and execution priorities for assigned projects.

- Verify compliance with approved drawings, installation manuals, commissioning procedures, quality requirements, and contracted service scope.

- Lead site-readiness assessments, mechanical-completion reviews, punch-list management, and technical handover preparation.

- Provide concise daily or weekly reporting on progress, risks, constraints, decisions, and required actions.

Commissioning and Technical Suppor t

- Lead cold and hot commissioning activities, functional validation, and technical acceptance within assigned authority.

- Serve as a technical escalation point for mechanical, electrical, control-system, installation, and operational issues.

- Provide advanced remote and on-site troubleshooting and coordinate specialist support when needed.

- Define plant functionalities and operating requirements with customers before commissioning and document the agreed technical baseline.

- Prepare and deliver technical training to customers, contractors, and internal teams.

Warranty and After-Sales Support

- Coordinate assigned Level 2 warranty cases from technical assessment through resolution and documented closure.

- Support failure analysis and Root Cause Analysis by providing field evidence, technical interpretation, and corrective-action follow-up.

- Maintain technical ownership of assigned project issues from commissioning through warranty closeout.

- Lead technical close-out and customer-acceptance activities for assigned projects.

- Identify and qualify aftermarket opportunities, including inspections, upgrades, training, optimization, and maintenance services.

Continuous Improvement & Operational excellence

- Develop and improve procedures, work instructions, checklists, and field-quality controls.

- Analyze productivity and project deviations and recommend improvements to execution methods and resource use.

- Share lessons learned across Service Operations, Warranty, Engineering, Product Management, Quality, and After Sales.

- Provide day-to-day guidance to Specialist I personnel and field technicians without direct supervisory responsibility unless assigned.

Core Competencies

- Customer focus and professional communication

- Safety mindset and personal accountability

- Planning, organization, and disciplined follow-through

- Collaborative problem solving across functions and cultures

- Adaptability in dynamic construction and service environments

Required Qualifications:

- Associate degree, advanced technical diploma, or equivalent qualification in electrical, mechanical, electromechanical, industrial automation, telecommunications, or related discipline.

- At least 5 years of relevant experience in field supervision, installation, commissioning, field operations, or industrial service environments.

- Demonstrated experience independently coordinating daily site operations and technical interfaces among customers, contractors, and internal teams.

- Strong mechanical and electrical troubleshooting capability and ability to interpret engineering drawings, schematics, and commissioning documentation.

- Experience leading commissioning, functional testing, technical acceptance, or comparable field-validation activities.

- Professional English proficiency sufficient to lead technical discussions, training, reporting, and customer communication.

Preferred Qualifications :

- Experience in utility-scale solar, renewable energy, trackers, industrial automation, or heavy equipment.

- Experience supporting RCA, warranty investigations, or corrective-action programs.

- Knowledge of PLC, SCADA, data acquisition, networking, or industrial control systems.

- Strong capability with Microsoft Excel, Word, PowerPoint, and digital project or field-service tools.

Working Conditions :

- Availability to travel frequently within the EMEA region.

- Flexible working hours according to international project needs.

- Dynamic, multicultural, and innovation-oriented environment.

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