ServiceNow Architect

Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving lives. Ranked #21 on the Global Fortune 500, our team members are united in our responsibility to create healthier futures.
Our Shared Service Center in Lithuania is experiencing rapid growth and we have many diverse and exciting roles in Customer Service, Operations, IT, Finance and HR.  Join us and make a positive impact on human and animal health.

Job Details

Role of a ServiceNow Architect at Cencora is closely related and works in pair with development team process owners. Position includes research of markets new best practices, development optimizations, solution recommendations and guidelines for technical debt reduction. This role requires effective communication skills, which is a must for this role. ServiceNow Architect must have ability to translate stakeholder requirements into technical solution design, that aligns with ServiceNow best practices and is in line with OOB functionality.

This role correspondingly includes, but is not limited to:

- Evaluation of new features and produce comprehensive analysis and recommendations.

- Perform and participate in product roadmap planning together with Product Owner.

- Produces and maintains detailed system documentation including design specs, maintenance, troubleshooting, deployment, and testing, etc.

- Researches and evaluates alternative solutions and recommends the most efficient and cost-effective solutions.

- Ensures that non-functional requirements are met in the system (data security, solution integrity, solutions are testable and do not impact performance, etc.).

- Stay current with capabilities of ServiceNow platform.

- Be proactive about knowledge sharing.

- Creates technical design documentation.

- Provides technical coaching and oversight to junior developers.

- Capable of estimating solution complexity based on time, cost, and quality.

Required experience:

- 5+ years of professional experience in design and development in ServiceNow.

- 3+ years ServiceNow Solution Architect experience.

- Strong knowledge and practical experience of ServiceNow API.

- System integration experience using web services and other web-based technologies such as REST/SOAP.

- Understanding of ServiceNow capabilities across the platform and experience in implementing best-practices and procedures.

- Experience with ITOM, ITSM, HRSD, GRC/IRM, SPM, Knowledge management.

- Strong command of ServiceNow platform fundamentals: scripting (JavaScript), data model, ACLs, scoped applications, performance, and upgrade strategy.

- Experience in professional communications with stakeholders at all levels.

- Practical experience with agile methodologies/tools.

- Proven ability to drive results and readiness across multiple solutions.

- ITIL Certification.

Salary range: 4500 - 6700 EUR gross monthly

#LI-Hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Full time

Affiliated Companies:
Affiliated Companies: World Courier (Lithuania) UAB