Software Delivery Lead

Software Delivery Lead

Driving Digital Transformation Through Successful Customer Deployments.
Delivering Measurable Business Outcomes Through Technology, Leadership, and Execution Excellence.

Partner with the best
Baker Hughes is scaling a dedicated global delivery function for the Cordant suite of digital solutions. The Software Delivery Lead (SDL) is the single point of accountability for a Cordant deployment from contract signature through go-live and value realization.
The SDL does not own a department—they own an outcome. For the duration of each engagement, the SDL stands up, leads, and is accountable for a cross-functional delivery team assembled from consultants, software configuration experts, domain SMEs, data scientists, and forward deployed engineers, while those employees remain aligned to their home functions.
This is a high-visibility, high-trust role for someone who thrives on ambiguity, builds credibility quickly with both customer executives and internal leaders, and treats delivery commitments as personal accountability rather than project plan milestones.
SDLs report into the global Cordant Delivery organization and are assigned to engagements based on customer requirements, technical complexity, and geography.

Fuel your passion
As a Software Delivery Lead , you will serve as the delivery leader responsible for ensuring successful implementation, customer adoption, and value realization of Cordant Digital Solutions. You will lead matrixed teams, manage customer relationships, oversee delivery execution, and drive commercial and operational success throughout the engagement lifecycle.

As a Software Delivery Lead, you will be responsible for:

Engagement Leadership & Team Assembly

- Serving as the named delivery leader for Cordant deployments from post-win handoff through project closeout.

- Partnering with consulting, software configuration, data science, forward deployed engineering, and domain leadership teams to assemble the appropriate delivery team for each engagement.

- Negotiating resource allocation and capacity requirements across multiple functions.

- Leading matrixed teams throughout the engagement lifecycle without direct line management authority.

- Establishing direction, removing obstacles, and driving accountability across the delivery team.

Project & Program Management

- Owning engagement scope, schedule, budget, resourcing, and risk management from kickoff through go-live and transition to support.

- Managing governance activities including steering committees, milestone reviews, and status reporting.

- Driving disciplined scope management and change control processes.

- Identifying risks and issues early while providing mitigation options and recommendations.

- Tracking engagement financial performance, including cost-to-serve, margin, and utilization metrics.

- Partnering with Finance and Commercial teams to ensure successful delivery performance.

Customer Relationship Ownership

- Serving as the customer's primary point of contact and trusted advisor throughout the deployment lifecycle.

- Building relationships across both working teams and executive sponsor levels.

- Managing customer expectations proactively and driving customer satisfaction.

- Leading executive steering committee meetings and business reviews.

- Translating technical progress into measurable business value and outcomes.

- Driving customer adoption, value realization, and deployment success.

Internal Stakeholder Management

- Communicating project health, risks, opportunities, and resource requirements to Cordant Delivery leadership.

- Acting as the liaison between customer-facing delivery teams and internal organizations providing resources.

- Identifying capacity constraints, skills gaps, and quality concerns before they become escalations.

- Supporting commercial and sales teams during deal reviews, scoping activities, and future engagement planning.

Delivery Quality & Continuous Improvement

- Ensuring delivery outputs meet customer expectations and quality standards across software, engineering, and data science workstreams.

- Maintaining accountability for overall engagement outcomes.

- Capturing lessons learned and supporting continuous improvement of deployment methodologies, playbooks, and templates.

- Supporting customer training and knowledge transfer activities to enable sustainable post-go-live adoption.

- Contributing to the evolution and maturity of Cordant's global delivery capabilities.

To be successful in this role you will:

- Have a bachelor's degree in Engineering, Business, Computer Science, or a related field .

- Have 8–12+ years of experience delivering complex technology, software, or digital transformation projects for enterprise and industrial customers .

- Have experience within a consulting organization at the Engagement Manager, Project Leader, or Senior Manager level, or within an industrial software or digital solutions company in a comparable customer-facing delivery role.

- Demonstrate experience leading matrixed or virtual teams without direct reporting authority.

- Have a proven track record managing executive-level customer relationships, steering committees, and complex customer escalations.

- Demonstrate experience managing project financials, budgets, margins, scope changes, and commercial performance.

- Possess strong written and verbal communication skills.

- Be willing and able to travel up to 30–50% based on customer and project requirements.

Preferred Qualifications:

- Experience within industrial and process industries such as Oil & Gas, Power Generation, Chemicals, Manufacturing, or similar sectors.

- Familiarity with Industrial IoT, Asset Performance Management, Predictive Maintenance, or Digital Solutions platforms.

- Experience with enterprise software implementation lifecycles, including integration, configuration, testing, migration, go-live, and hypercare support.

- PMP, PRINCE2, Agile, Scrum, or equivalent project and program management certifications.

- Experience establishing or scaling delivery organizations, methodologies, and deployment frameworks.

- MBA or other advanced degree.

Core Competencies

- Leadership without Authority – Ability to influence and align diverse technical teams toward common goals without direct management authority.

- Executive Communication – Ability to communicate effectively with both executive stakeholders and technical teams.

- Commercial Acumen – Strong understanding of scope, contracts, budgets, margins, and business outcomes.

- Risk & Issue Management – Ability to identify, assess, and mitigate risks before they impact delivery success.

- Adaptability – Ability to rapidly learn new industries, technologies, and customer environments.

- Customer Centricity – Focus on customer adoption, business value realization, and long-term success.

Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.

- Up to 30–50% travel based on active customer engagements, kickoffs, site visits, and milestone reviews.

Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.

Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

- Contemporary work-life balance policies and wellbeing activities

- Comprehensive private medical care options

- Safety net of life insurance and disability programs

- Tailored financial programs

- Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here , and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Services Staff Director - Digital Implementation & Enablement