Specialist Payments Management

Service Performance and Issue Resolution

- Execute daily Purchase-2-Pay activities, ensuring timely and accurate processing in line with service levels and financial closing timelines.

- Handle blocked payments, incorrect postings and supplier payment queries, resolving them within area of responsibility.

- Monitor own performance against KPIs and SLAs, taking corrective actions on assigned tasks when necessary.

- Liaise with Treasury on payment-related matters at operational level, ensuring clear communication and timely follow-up on queries.

- Escalate recurring issues, risks, and structural defects to the Team Lead.

Implementation of Changes and Improvements

- Contribute to standardization and continuous improvement within the Purchase-2-Pay operations team.

- Collaborate with the process management team by providing operational input to enhance underlying processes.

- Apply new or updated work instructions, tools, and systems in daily work.

- Submit improvement ideas to the continuous improvement backlog.

- Participate in pilot activities, testing, and training related to process changes.

- Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency.

Financial Accuracy and Reconciliation

- Create payment proposals accurately and on time, in line with agreed payment terms and schedules.

- Execute payment runs, ensuring timely and error-free processing.

- Perform payment reconciliation activities accurately and on time, in coordination with Treasury.

- Ensure accuracy and completeness of payment processing and related system postings within own scope of work.

- Identify payment exceptions and discrepancies and resolve them or escalate as appropriate.

Stakeholder Management and Communication

- Engage with colleagues within Purchase-2-Pay and adjacent processes to ensure smooth and coordinated service delivery.

- Collaborate with the Treasury team at operational level on payment processing, cash management, and banking-related activities.

JOB REQUIREMENTS

Education

- Bachelor’s degree in Business Administration, Finance, Supply Chain, HR, Engineering or related field
Experience

- 1–3 years of experience in a process or function related operational role, preferably within Accounts Payable, Payments Operations or Treasury Operations

- First practical experience in payments processing or AP operations (e.g., internship, working student, junior role)

Knowledge and skills

- Knowledge of end-to-end payment processes, including payment proposal creation, approval workflows, payment run execution and bank file transmission

- Knowledge of payment methods and instruments (e.g., bank transfers, direct debits, cheques, virtual cards) across domestic and cross-border transactions

- Knowledge of payment-related systems, e.g. banking systems, Serrala (SAP Autobank) and Coupa Treasury

- Comfortable coordinating with Treasury, Accounts Payable, Business Units, banks and suppliers

- Ability to handle confidential commercial and financial information appropriately

- P2P master data and transaction administration

- Strong attention to detail for financial postings, supporting documentation and approval workflows

Other requirements

- Solid understanding of P2P systems and invoice‑to‑pay workflows

- Knowledge of internal controls and compliance for AP processes

- High accuracy in reviewing payment proposals, bank reconciliation data and payment status reporting

POSITION SCOPE

Reporting Line(s)
Solid line(s) to: Team Lead Payments Management
Dotted line(s) to:
Number of direct reports: N/A
Number of dotted line reports: N/A

Performance Measures
Performance measures will be defined based on individual service obligations and operational KPIs.

Working Relationships
Internal contacts:
•  Team Lead Payments Management
•  Other Team Members within own team
•  Other Team Members within Purchase-2-Pay and adjacent processes
•  Process management within Purchase-2-Pay
•  HR, IT support
•  Business contacts

External contacts
•  Service providers or external business partners as required for daily operations