Sr.Director / AVP - Ecomm

Job Description:
Role: We are seeking a dynamic and seasoned professional to lead our Ecommerce Delivery Practice, driving excellence in ecommerce solutioning, implementation, operations, and delivery governance across all client engagements. This role calls for a strategic thinker with strong technical depth, delivery leadership, stakeholder management, and a proven track record of scaling ecommerce practices in a fast‑paced digital or media ecosystem.
The Sr. Director - Ecommerce, will own the capability roadmap, delivery health, quality benchmarks and P&L oversight, ensuring our clients receive market-leading ecommerce execution and measurable business impact.
Key Responsibilities
1. Practice Leadership & Strategy

- Define and own the ecommerce delivery practice roadmap, operating model, and capability development strategy.

- Build and scale cross-functional competencies including ecommerce operations, performance commerce, tech implementation, commerce media, and omnichannel enablement.

- Evaluate emerging trends, platforms (Shopify, Magento, Salesforce Commerce, WooCommerce), and martech/advertising technologies to continuously strengthen practice offerings.

2. Delivery Governance & Excellence

- Oversee end-to-end delivery of ecommerce programs across clients, ensuring on-time, on-budget, and high-quality execution.

- Establish and enforce delivery frameworks, QA processes, sprint governance, risk management practices, and SLAs.

- Provide escalation leadership and ensure swift resolution of delivery bottlenecks.

3. Client Engagement & Stakeholder Management

- Act as the senior delivery owner for key enterprise ecommerce clients.

- Partner with Business Leads, Client Partners, Media teams, Creative, Performance Marketing, and Technology stakeholders to deliver integrated commerce solutions.

- Drive strategic conversations on ecommerce transformation, platform enhancement, conversion optimisation, and omnichannel customer journeys.

4. People Management & Capability Building

- Manage and mentor a multidisciplinary delivery team of 60 – 80 members.

- Attract, groom, and retain high-performing talent; shape a strong culture of delivery discipline and innovation.

- Partner with HR to define hiring plans, competency matrices, and L&D tracks for the practice.

5. Operational & Financial Ownership

- Own practice-level capacity planning, project allocation, utilisation management and revenue forecasting.

- Enhance commercial models, drive margin improvements, and ensure financial health across ecommerce engagements.

- Drive operational excellence through automation, process optimisation, and best‑practice adoption.

6. Innovation & Growth

- Collaborate with sales/business development teams to shape winning proposals, pitches, and ecommerce solutions.

- Identify and build strategic partnerships with platforms, technology providers, and commerce enablers.

- Drive continuous improvement via new frameworks, tools, accelerators, and integrated commerce playbooks.

Required Experience & Qualifications

- 10–12 years of progressive experience in ecommerce delivery, digital transformation, or commerce technology roles with min 5 years in an agency setup.

- Proven experience leading multi-market or multi-brand ecommerce programs in a digital agency, media network, consulting firm, or ecommerce organisation.

- Strong knowledge of ecommerce platforms (Shopify, Magento, Salesforce Commerce Cloud, etc.) and integrations (payment, logistics, analytics, CRM).

- Demonstrated expertise in delivery governance, Agile methodologies, sprint planning, and cross-functional team management.

- Solid understanding of performance marketing, digital media, content operations, martech/adtech ecosystems, and consumer journeys.

- Tools Expertise: Amazon Pi / Perpetua, Helium 10, Hector.ai, Amazon DSP Console, Flipkart FADS, Blinkit Ads Manager, Zepto Ads, Amazon Brand Analytics, Google Sheets / BigQuery

- Exceptional communication, problem‑solving, and stakeholder management skills.

- Ability to thrive in a fast-paced, high‑growth, matrixed environment.

Key Competencies

- Strategic & Analytical Thinking

- Leadership & Team Development

- Delivery & Quality Governance

- Technical & Platform Expertise

- Client Management & Executive Presence

- Commercial Acumen

- Process & Operational Excellence
Cross-functional Collaboration

Why Join Us?

- Opportunity to build and scale a high-impact ecommerce practice within a leading media organisation.

- Work with marquee clients across sectors and drive measurable business outcomes.

- Collaborative, future-forward culture with strong emphasis on innovation and growth.

Location:
India - Maharashtra- Pune - Baner - Amar Madhuban Tech Park
Brand:
Sokrati
Time Type:
Full time
Contract Type:
Permanent