Sr Solutions Manager - WMS

Sr Solutions Manager - WMS
The Senior Solutions Manager is a senior client-facing role responsible for translating customer needs into commercially viable, technically sound solutions and executing billable professional services engagements. This role bridges sales, product, and delivery — owning scoping, SOW development, pre-sales demonstrations, and delivery oversight to ensure customer outcomes, on-time delivery, and margin targets.

- Primary responsibilities:Pre-sales & Opportunity Development

- Billable Delivery & Account ExecutionCustomer Relationship & ExpansionSolutions & Practice Development
- Lead discovery workshops to capture business objectives, processes and success metrics.

- Create solution architectures, technical designs, and high-value proposals aligned to customer outcomes.

- Develop accurate SOWs, resource plans, delivery timelines, assumptions and risk registers.

- Support commercial negotiations and provide input on pricing, T&Cs and change control.

- Serve as lead consultant on assigned billable engagements — run workshops, proof-of-concepts, implementations, and advisory services.

- Coordinate with project managers and delivery teams to ensure scope control and customer satisfaction.

- Monitor engagement financials (utilization, margin, billing milestones) and escalate risks early.

- Build trusted advisor relationships with C-level and operational stakeholders.

- Identify upsell and cross-sell opportunities; support renewal and expansion motions.

- Create reusable deliverables (accelerators, templates, runbooks, training materials).

- Mentor and coach junior consultants; contribute to recruiting and skill development.

- Capture lessons learned and drive process improvements.

- Commercial / Billable expectations:
- Maintain a billable utilization target (suggested 65–80% depending on role mix).

- Responsible for accurate time capture, billing documentation and timely invoicing support.

- Support revenue forecasting and pipeline hygiene for professional services bookings.

- Success metrics (examples):
- Billable utilization percentage and revenue contribution vs target.

- Customer satisfaction / NPS for engagements.

- On-time/on-budget delivery rate and margin attainment.

- Required qualifications:
- Bachelor’s degree in Business, Computer Science, Engineering or related field (or equivalent experience).

- 7+ years in solution consulting, professional services, or solutions engineering with billable engagement experience.

- Experience writing SOWs and managing commercial professional services engagements.

- Strong stakeholder, presentation and negotiation skills.

- Proven problem-solving, process orientation and ability to work in cross-functional teams.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.