Supervisor, Agent Enrollment

Responsibilities
In your role you will be responsible for the management and on-going development of staff and procedures to analyze activity by agents of Western Union and its affiliates to minimize exposure of the company to potential risk at agent onboarding and throughout their lifecycle, as well as maintain agents’ information and capability to operate in a compliant fashion.

- Responsible for anti-money laundering (AML) requirements for assigned functions. Decision-making responsibility may be shared with successive management levels.

- Plays a key role as a liaison between the AML Compliance Department and front-line business personnel, addressing inquiries related to business growth and compliance.

- Responsible for analyzing trends and developing recommendations for business policies. Supervises multiple staff members, forecasts staffing needs, and allocates resources to ensure the timely completion of work.

- Responsible for developing and motivating staff to achieve departmental objectives. Possesses a general working knowledge of management practices, as well as strong professional and administrative, problem-solving, decision-making, and analytical skills.

- Executes policies that may affect the organizational unit and coordinates activities with stakeholders outside the department, as appropriate.

Requirements

- Ability to manage projects and supervise up to 15 employees.

- Knowledge of anti-money laundering (AML) compliance policies and procedures is an advantage.

- Understanding of applicable Money Services Business regulatory requirements, the Bank Secrecy Act, and their impact on the business.

- Ability to mentor team members. Strong communication, interpersonal, and analytical skills.

- In-depth knowledge of Microsoft Word, Excel, and Access.

Workplace Option
HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

- Private Health Insurance (3 options)

- Life & Accident Insurance

- Additional days off

- Wide variety of discounts and special offers

- Free Fitness facilities

- Volunteering activities

- Referral program

Salary
The monthly gross base salary range is 3,250 – 3,900 EUR. This range represents the anticipated low and high end of the salary for this position. This role is also eligible for an annual variable target incentive (which may include long-term incentives, if eligible) that aligns with individual and company performance. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:
11-15-2026 This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.