Support Engineer - WMS & PL/SQL

Scope:

- Core responsibilities to support the global customers using Dispatcher Warehouse Management System (WMS) application.

- Gaining knowledge to become a techno-functional expert in WMS product.

- Taking ownership of customer issues and resolve them by analysing the logs and source code.

- Raising requests with PD team to fix existing application issues.

- Having effective customer communication

Technical Environment:

- Backend: Oracle DB

- Software: Pro*C, PL/SQL

- Frontend: Java, Spring Boot, React JS

- Scripting & Development: JavaScript, Unix Shell Scripting

- Integrations: REST API, SOAP API, Flat file Integration

- IM / PM / CM: ServiceNow Platform, JIRA

What you’ll do:

- Provide application support to global customers on WMS product with end-to-end ownership, proactive and innovative approach.

- Driving resolution of customer issues mostly of high complexity and criticality including non-functional / performance related issues.

- Provides direction and inputs for Root Cause analysis and proposes prevention ideas.

- Demonstrates high technical expertise as required to support concerned solution, for e.g.,

- DBMS (ex: SQL, Oracle) for application support; reviewing and improving queries execution etc.

- Code debugging

- Troubleshooting application issues

- Product and Domain:

- Develop good knowledge of product features and functionalitie

- Possess good knowledge of relevant industry domain and business processes of the customers

- Demonstrates good capability to have interactions related to business process impact and work-arounds with customers during issue resolution

- Proactively gains knowledge of new features and functionalities in future releases

- Guides/assists team members to resolve medium complexity issues.

- Collaborates with TAM and supports consumption/adoption improvement plans.

- Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement and pro-activeness.

- Communicates (verbal and written) effectively with customers and Blue Yonder stakeholders, pro-actively guides team members to communicate and influence customer positively.

- Collaborates relentlessly, passionately and respectfully with various Blue Yonder teams and partners, provides guidance on collaboration challenges.

- Balances between Soft skills (process, people, values, teamwork, roles) and hard skills (technologies, frameworks, solutions, products).

What we are looking for:

- Bachelor’s degree in computer science, IT, or related field.

- 2-5 years of experience in Application Support domain.

- Knowledge on any Warehouse Management System application (preferably Dispatcher WMS) or Supply Chain domain

- Strong analysis skill in PL/SQL or Pro*C

- Demonstrable experience in analysing code and supporting of enterprise applications

- RDBMS concepts, SQLs

- Good to have Java, Unix Shell Scripting knowledge.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.