SVP, Site Reliability Engineering Lead, SRE & Governance, Group Technology

Role Summary
The SVP, Site Reliability Engineering (SRE), will lead and oversee the 24/7 infrastructure operations and reliability engineering function across critical platforms including Hypervisors (VPC, EPC, OPC), OpenShift , Windows, Databases, TWS, and Mainframe environments .

This role is responsible for driving resilience, scalability, automation, and operational excellence across hybrid cloud and on-premises environments, while ensuring alignment with business, risk, and regulatory expectations.

Key Responsibilities
Leadership & Governance

- Lead and manage a distributed 24/7 SRE infrastructure team , including shift-based operations and command center functions

- Define and execute the SRE strategy aligned to enterprise technology and business priorities

- Establish strong governance across incident, problem, change, release, and capacity management

- Drive SLA/SLO/SLI frameworks to ensure service reliability and performance targets
Infrastructure & Platform Ownership

- Oversee end-to-end reliability of infrastructure platforms: Cloud & Container : VPC, OpenShift, Kubernetes Compute & Virtualization : Hypervisors (VMware/others), private cloud platforms Enterprise Platforms : Windows, Unix/Linux, TWS, Mainframe, Databases

- Ensure high availability, resilience, and disaster recovery readiness across all critical systems

- Own infrastructure lifecycle including capacity planning, patching, upgrades, and decommissioning

Reliability Engineering & Automation

- Champion SRE principles including error budgets, toil reduction, and automation-first mindset

- Drive end-to-end observability strategy (monitoring, logging, tracing)

- Lead initiatives to reduce MTTR, incident volume, and manual operational effort

- Scale automation across deployment, patching, incident resolution, and self-healing capabilities

Operational Excellence

- Ensure 24/7 monitoring, incident response, and recovery processes are robust and continuously improved

- Lead major incident management and command bridge coordination for critical outages

- Conduct RCA, trend analysis, and preventive engineering improvements

- Embed ITIL best practices across service management processes

Risk, Compliance & Security

- Identify infrastructure risks and drive proactive mitigation strategies

- Ensure compliance with regulatory, audit, and internal security requirements

- Partner with security teams on hardening, vulnerability management, and access controls

Stakeholder & Cross-Functional Collaboration

- Collaborate with application, DevOps, security, architecture, and business teams to improve system reliability

- Provide leadership in large-scale transformation programs (cloud adoption, infra modernization, SRE maturity)

- Act as a key interface with senior management and external stakeholders
People & Talent Development

- Build and develop a high-performing SRE organization across L1/L2/L3 layers

- Drive fungibility, cross-skilling, and leadership development within the team

- Mentor senior leaders and establish clear career progression frameworks

Requirements
Experience

- 18+ years of experience in IT infrastructure, SRE, or production operations

- Proven leadership in managing large-scale 24/7 infrastructure teams in banking/financial services

- Strong experience in hybrid cloud, data center, and enterprise platforms
Technical Expertise

- Deep expertise in: Cloud platforms (private/public cloud architectures) Container platforms (OpenShift/Kubernetes) Hypervisors & virtualization technologiesOperating systems (Windows, Linux/Unix) Databases (MariaDB, Postgres, MSSQL, Redis, DB2) Enterprise scheduling & legacy systems (TWS, Mainframe)

- Strong understanding of DevOps, CI/CD, and infrastructure as code
Leadership & Functional Skills

- Strong strategic thinking with ability to translate business goals into technology outcomes

- Excellent incident leadership and crisis management skills

- Proven track record of driving automation and operational transformation

- Strong stakeholder management and executive communication skills

Other Skills

- Expertise in ITIL / Service Management frameworks

- Strong analytical, problem-solving, and decision-making capabilities

- Ability to manage high-pressure situations and multiple priorities

Key Success Metrics (Optional for your slide/JD refinement)

- Infrastructure availability (SLA/SLO adherence)

- Reduction in MTTR / incident volume

- Automation coverage & reduction in manual toil

- Capacity utilization and cost optimization

- Audit and compliance adheren ce

Location:
DBS Asia Hub
Job:
Technology
Schedule:
Regular
Employee Status:
Full time