Team Manager, Technical Support

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Manager, Technical Support based in India.

The Team Manager, Technical Support will lead and develop a globally distributed team of technical support professionals, ensuring exceptional customer experiences and consistent operational performance. You will oversee daily support activities while dedicating significant attention to coaching, mentoring, and career development. Working within a fast-paced SaaS environment, you will help your team resolve complex customer issues, improve service quality, and achieve performance targets. The role combines people leadership with operational oversight, including queue management, KPI monitoring, and service-level performance. You will collaborate with global Support leaders and cross-functional partners to strengthen processes, support product releases, and improve customer outcomes. This is an opportunity to shape a high-performing, inclusive team within an innovative software environment.