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Technical Operations Manager – Junior

SOFTSWISS

GeorgiaPosted 2 days agoRemote

  • LocationGeorgia; Poland
  • Work typeRemote
  • EmploymentFull-time
  • Posted25 October 2026
  • SourceHimalayas job feed
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About the role

Overview:
SOFTSWISS continues to expand the team and is looking for a Junior Technical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values
Purpose of the role:
You’ll combine technical expertise in payment systems with operational oversight to enhance client experience, ensure accurate transaction processing, and support the continuous optimization of payment workflows.
Key responsibilities:

- Handling technical operations requests from first line support about transactions issues and Payment Methods work

- Roll out a customization of new Clients Customization Payment Methods on the Client’s website

- Technical troubleshooting about transactions and Payment Methods

- Maintaining the efficiency of payment systems

- Interaction with payment systems

- Analysis and identification of patterns in problems with payments with subsequent reporting

- Interaction with related departments (2nd line, Finance, Account managers, B2С)

Required Experience:

- Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line)

- Clear understanding of how the Payment System works

- Strong knowledge of transactions flow

- Knowledge of the basics of WEB architecture

- Higher or incomplete higher education, preference for graduates of technical universities

- English and Russian not lower than Upper Intermediate level

- Knowledge of the basics in programming (data types/basic operators/functions)

Nice to have:

- Experience with JIRA, Jenkins, Gitlab

- Experience with monitoring systems (ELK)

- Understanding of information and application security, SSH, and access credentials

Our Benefits:

- Private health insurance

- Sports benefits

- Comprehensive Mental Health Program

- Free English lessons (online)

- Local language courses

- Paid time off

- Maternity leave support

- Referral program rewards

- Upskilling, internal workshops, and participation in professional conferences and corporate events

Originally posted on Himalayas

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