Technical Support Expert (Tier 2), Americas/BRT

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Support Expert (Tier 2), Americas/BRT based in Brazil.

We are looking for an experienced Technical Support Expert to join a second-line support team within a fast-growing, AI-driven B2B SaaS environment. In this role, you will investigate complex technical issues, troubleshoot enterprise integrations, and identify root causes across APIs, platforms, and third-party systems. You will act as a key technical resource for first-line support, Customer Success, Technical Account Management, Product, and Engineering teams. You will take ownership of escalated issues, ensuring they are thoroughly investigated, documented, and resolved efficiently. You will also contribute to improving support processes through automation, scripting, and knowledge sharing. This is an excellent opportunity to work with cutting-edge AI translation technologies in a fully remote, multicultural, and international environment.