Technical Support Specialist - IT & Connectivity

Make a Meaningful Impact
Ready to join a team where your work makes a daily difference in healthcare?
Epredia is a global leader in precision cancer diagnostics solutions. In fact, every second, our products are used 48 times in labs and medical facilities around the world.

We are a proud member of PHC Group, a global collection of companies committed to delivering precision technology for the future of healthcare, from specialized medical equipment to health IT systems to research tools.

Title: Technical Support Specialist - IT & Connectivity
Location: Runcorn, UK
Work Arrangement: On-site - Runcorn
Employment Type: Full-Time
Salary: Competitive
Actual compensation will be based on a variety of factors, including the individual's skills, experience, qualifications, location, and applicable employment laws.

The Opportunity
Epredia is now looking for a Technical Support Specialist - IT & Connectivity. In this role you will provide specialized technical support focused on IT infrastructure, software applications, networking, cybersecurity, connectivity, and third-party system integration across Epredia's product portfolio. This role combines traditional technical product support with a stronger emphasis on IT-related technologies, helping customers and service teams successfully deploy, integrate, and maintain connected laboratory solutions.

How You'll Make an Impact

- Provide advanced technical support for software, networking, connectivity, and cybersecurity issues affecting Epredia products, serving as the primary escalation point for complex IT-related challenges.

- Troubleshoot communication, interface, middleware, database, and network connectivity issues to ensure reliable integration and performance within customer environments.

- Support the deployment and integration of Epredia solutions within laboratory, hospital, and enterprise IT infrastructures by collaborating with customers, field service engineers, and IT teams.

- Develop and maintain technical documentation, knowledge articles, installation guides, and training materials, while delivering technical training on software and connectivity solutions.

- Collaborate with Product Development and cross-functional teams to enhance product connectivity, interoperability, remote diagnostics, and digital service capabilities through continuous improvement initiatives.

Bring your Expertise
Required Qualifications:

- Bachelor’s degree, HNC, or equivalent qualification in Information Technology, Computer Science, Engineering, Electronics, or a related field.

- Experience supporting IT systems, software applications, networks, or connected devices, with the ability to troubleshoot complex technical and connectivity issues.

- Strong understanding of networking and IT technologies, including TCP/IP, Windows operating systems, Active Directory, remote access solutions, cybersecurity principles, databases, and software deployment.

- Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders and deliver technical training when required.

- Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced, global support environment.

- Proficiency with Microsoft 365 applications, including Teams, Outlook, Excel, and SharePoint.

- International travel may be required.

Additional Experience That Could Help You Succeed

- Experience in healthcare IT, including connectivity and integration of medical equipment.

What We Value @ Epredia
At Epredia, our mission is personal, and our culture is defined by our passion and care for our employees and our customers. We value a collaborative environment with a winning mentality that delivers operational excellence and best-in-class support to our customers on the frontline.

TO ALL RECRUITMENT AGENCIES:
Epredia does not accept unsolicited third-party resumes

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Ready to Make an Impact?
If this opportunity aligns with your skills and career goals, we'd love to hear from you. Apply today and take the next step in your career with us.

Building an Inclusive Culture
We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.