Tire Service Advisor

Take Ten Tire and Service currently has an exciting opportunity for a Service Advisor. You must be energetic, team-oriented, and understand the importance of being the face of the company. Experience in automotive repair and maintenance, and/or tire sales and maintenance is a definite plus. This job is demanding and competitive, requiring someone with a positive attitude, a strong work ethic, and a genuine commitment to customer service.

The position focuses on resolving customer and vehicle-related issues, meeting predetermined service sales objectives, and thoroughly and accurately performing designated administrative tasks.

Essential Functions

- Promptly meet and greet every service customer in a friendly and courteous manner.

- Listen to customers' reasons for bringing their vehicle to the service department.

- Offer logical diagnostic services or repairs to satisfy the customers' concerns.

- Provide accurate estimates for all the services or repairs recommended.

- Maintain open communication with technicians and the shop foreman regarding job status updates.

- Handle minor customer complaints and/or misunderstandings with courtesy, tact, and in a manner that does not exacerbate the issues.

- Make policy adjustments within the guidelines and budgets established by management.

- Answer incoming telephone calls promptly and courteously, and make every effort to satisfy the caller's inquiry.

- Write and complete work orders, explain the work done to the customer, and collect payments.

- Strive to ensure that every customer is very satisfied with the level of service the shop offers.

- Provide superior customer service at all times.

- Make yourself available for and complete all required and additional training the Company offers.

- Perform other duties as required by management.

- Adhere to company policies and legal regulations at all times when conducting business.

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Requirements

- Customer Service background

- Automotive background

- Strong phone skills

- Able to stand for long periods

- Ability to work with a computer system

- Learn the Tiremaster program

- Prefered Bilingual
Work Environment & Physical Demands

- Tire shop environment

- Regular standing, walking, bending, and lifting

- Ability to lift up to 50lbs
Compensation & Benefits

- Competitive pay commensurate with experience

- Comprehensive benefits package, including:
- Medical, dental, and vision insurance

- Supplemental Insurance

- Paid time off and holidays

- 401 (k) with company matching up to 4%