Warehouse Operator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.   Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.   At the same time, we are committed to innovating and designing new products in line with the values ​​of our Houses, through a process of permanent creativity.

MAIN   PURPOSE

Our European warehouse in Amsterdam structures a warehouse community with three disciplines: Finished   products,   Spare   parts   and   E-commerce. As   Logistics   Operator of   the   European   warehouse   in   Amsterdam   you will fulfil an important role within   one or more   of these disciplines and various flows (inbound-, outbound-, return flows) of 10 different brands.

The Warehouse (being supplied directly by central warehouse in Switzerland, plus a few external vendors and reverse flows from boutiques/wholesalers) is a key European hub for Spare parts and Finished product returns as well as European E-commerce operations, therefore directly impacting Richemont sales- and after sales performance. The team also support local brand and after sales   activities.

RESPONSIBILITIES

Picking:

- Picking (by hand or RF-gun/ clean work/ no forklifting) of spare parts and finished products based   on   picking   lists,   for   wholesalers,   boutiques,   repair   platforms   or   end-customers   in   Europe, aiming all deliveries to be fully processed on a daily base,

- Verify   of   picked   orders   (for   reference   and   quantity)   and   sorting   of   orders   per   client   if   needed.

Shipping:

- Create shipments in ERP /EWM   system (SAP) and carrier software for all orders to clients (end- customer, wholesalers, boutiques and RCS departments) as well as returns to vendors,

- Print necessary shipping documents; shipping label, packing list, special delivery instruction label and ensure proper packing of products for shipping,

- Recognize   special   destinations like   non-EU and   create/print/sign   necessary export   documents depending on demands of local customs of the receiving country.   Taking into account   the special regulations for shipping dangerous goods in general (ADR Awareness) or CITES products (endangered species) to non-EU destinations (in cooperation with local logistics),

- Prepare (copies of) all export documents and manifests for the carriers, ensuring this is in line with the actual shipments.

Inbound/reception:

- Reception of new deliveries from various suppliers/carriers. Verifying quality and quantity of parcel, setting of ‘arrival flag’ inside ERP system (SAP),

- Check   the   contents   of   each   parcel   versus   the   included   documents   (packing   list/invoice),   quantity and quality, notice claims,

- Notice claims (short pack, over pack, wrong reference, etc.), make necessary adjustments in ERP   system   to   maintain   correct   stock   levels   and   communicate   claims   to central   team   via   email and follow-up on them,

- Act   on   local   claims   (from   our   own   order   pickers)   in   case   items   are   misplaced   in   the   stock .

(Customer-)   Returns:

- Check   of   returning   spare   parts   and   finished   products   from   end-customer,   wholesalers,   and   boutiques.

- Receive   products   into   correct   storage   location   (depending   on   quality,   purpose)   via   ERP /EWM   system   (SAP),

- Store   actual   products   into   correct   physical   locations,   depending   on   type   of   product   and   quality,

- Notice claims, make necessary adjustments in ERP /EWM   system to maintain correct stock levels, communicate claims to central team via email and follow-up on them.

Warehousing:

- Place   items   per   brand   and   category   into   the   correct   bin/stock   location   (managed   by   reference),

- Create   new   storage   location   if   not   yet   existing   or   too   small,

- Organize   cupboards   and   other   storage   locations,   keep   all   storage   bins   well   organized,

- Participate   in   annual   and   bi-annual   stock   takes   according   to   guidelines.

DIMENSIONS

- RLGE ‘Europe 1’ and ‘RLGE extension countries’ – Approx. 80 destinations including non-EU   destinations

- 10   brands/   maisons

- 25.000   references   /   400.000   items   stocked

- 290.000   shipments   per   year

COLLABORATION PARTNERS

- Logistics   Team   Leads

- (Warehouse)   Management

- Direct   colleagues   (approx.   45)

- Spare Part Operations Team / European Sales Administrators / E-Commerce managers and/ or coordinators

- Amsterdam   Transport   Team   (export,   CITES,   carriers,   losses,   POD)

EDUCATIONAL   REQUIREMENTS:   MBO-level   acquired   by   education   or   experience

YEARS   OF   PROFESSIONAL   EXPERIENCE   OVERALL:   3-5   years   Professional   Level

YEARS   OF   EXPERIENCE   IN   A   SIMILAR   ROLE:   More   than   2   years   -   Administrative   Level

OTHER   SPECIAL   SKILLS   (PLEASE   LIST):

Functional   Skills:

Experience   with   MS   Office   ( preferable)   (Basic) SAP knowledge ( preferable)

Language   Skills:

Advanced   knowledge   of   Dutch   and   English   language ,   spoken   and   written.

Personal   Skills:

Strong   customer   focus Hands-on mentality   Accurate

Good   with   numbers   and   figure   series

Coping   with   high   demands   (do   things   quick,   fast,   flexible,   good) Team player

Affinity   with   computers   Flexible

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