2026-27 - Guest Experience Ambassador Team Leader (Niseko)

Job Title : Guest Experience Ambassador Team Leader

JOB DESCRIPTION

As a Guest Experience Ambassador Team Leader, you will oversee the Guest Experience Ambassador Team, ensuring every guest receives an exceptional and memorable experience.

This role combines hands-on guest service, team leadership, operational excellence, and a commitment to continuous service improvement and safety.

JOB OVERVIEW/RESPONSIBILITIES

- Handle guest inquiries, requests, and service recovery with professionalism

- Lead and motivate the team to deliver efficient, high-quality service

- Maintain calm and effective leadership during busy or high-pressure periods

- Ensure smooth communication and collaboration across Front Desk, Concierge, and Guest Services

- Train, coach, and mentor team members to uphold service standards

- Review guest feedback and implement continuous service improvements

- Promote safety and security awareness, lead emergency preparedness efforts

- Support daily operations, including onsen cleaning, snow clearing, and other facility tasks

- Act as a hands-on leader, setting a positive example on the floor

Training and support will be provided to help you succeed in the role.

REQUIREMENTS

【Must】

- Experience

- Proven experience leading teams in hospitality or a customer service–focused environment

- Hands-on leadership experience, leading by example on the floor

- Experience working efficiently in fast-paced, high-pressure environments

- Experience driving vehicles safely and responsibly in a professional or daily driving context

- Education and Qualification

- Valid working visa in Japan

- Valid Driver’s License (Japanese, international, or foreign driver’s license with an official Japanese Translation)

- Ability to work flexible hours, including weekends and holidays, according to shift schedules.

- Skills

- Strong communication and interpersonal skills

- Excellent problem-solving abilities with a proactive mindset

- Highly organized, self-motivated, and adaptable

- Language Skills

- Business level or above in English

- Competencies

- Guest-focused mindset with a passion for delivering exceptional experiences, demonstrated through a friendly, polite, and professional attitude toward guests and colleagues

- Team-oriented leader who motivates and supports others

- Calm, confident decision-maker under pressure

- Strong interest in winter tourism, resort operations, and Japanese culture

【Preferred】

- Experience

- Experience in resort operations, guest services, or tourism-related roles

- Experience working with multicultural or international teams

- Proven ability to operate vehicles punctually and reliably according to schedules

- Education and Qualification

- Education or training in hospitality, tourism, or service-related fields

- Skills

- Experience driving guest satisfaction and continuous service improvement

- Language Skills

- Conversational level or above in Japanese

- Competencies

- Passion for team development and continuous improvement

- Creative and solution-oriented approach to challenges

Employment Terms and Condition

Contract Period & Renewal

- Contract Period: 11/2/2026 - 3/30/2027

- Contract renewal: Applicable

- Reason of Renewal:

- Employee’s work performance and attitude.

- Company’s business demands.

Duty, Work Location & Scope of Changes

- Duty: may be changed as determined by the company

- Initial Work Location: one of the company’s properties in Niseko Area, Rusutsu or Furano, Hokkaido

- Scope of changes: company properties in Niseko Area, Rusutsu or Furano.

- Training may be conducted at other location.

- Employees may be required to work at different properties based on operational needs.

- The initial assignment will be determined by the company.

Commuting & Workplace policy

- Private Vehicle Commuting: Not permitted

- Measures to prevent passive smoking: indoor smoking prohibited

Working hours, Days off & Overtime

- Working hours / Shift schedule: Up to 8 hours between 06:00 to 22:00

- Days off: two days off per week (based on shift schedule)

- Overtime: Yes

- Monthly Average Overtime Hours: 10 hours per month

- 36-Article Agreement (overtime): Applicable (Due to seasonal factors and a high concentration of orders from general customers, periods of increased workload are expected)

Salary Package / Benefit

- Salary: 1,700 yen / per hour ~

- Subsidized Ski Pass on your location or Recreational Allowance

- Social Insurance Available (Health insurance, Employee pension, Employment Insurance, Workers’ accident compensation insurance), if eligible.

- Staff Accommodation Available

- Company Events