811-CEC Officer-Credit Card_Digital Banking Kotak 811_0109_5031_1002875
- LocationNoida, Uttar Pradesh, India
- Work typeOn-site
- EmploymentFull-time
- Posted28 October 2026
- SourceKotak Mahindra Bank's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on Kotak Mahindra Bank's careers page 2 h ago.
Moves fastWhen Kotak Mahindra Bank takes a role down early, it is usually about 6 days after posting. Apply soon.
About the role
811 Digital – Inbound Officer
Department
CEC 811 Digital Banking
Location
Noida
Number of Positions
Multiple
Position Grade
M1
Job Description
- Assisting in resolving customer queries through Inbound Calls
- Contacting potential or existing customers to inform them about a product or service using scripts
- Answering questions about products or the company
- Asking questions to understand customer requirements and close sales
- Providing information to customers.
- Monitoring sales performance.
- Closing sales deals.
- Keeping a record of calls and relevant details.
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Make sales or recommendations for products or services that may better suit customer needs
- Adhere to all company policies and procedures
Requirements
- Graduate with decent English communication.
- Candidate should have a pleasing personality and should be presentable.
- Should be dedicated and display integrity.
- Willingness to learn with an attitude of continuous improvement.
- Willing to work in rotating shifts
- Experience in inbound voice process
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