Account Manager

At Beam, we’re building AI that serves society.

We're a global team of ambitious, hardworking problem solvers, applying fast-moving startup energy to work that makes the world a better place. If you want to apply your talent to the biggest problems society faces, Beam is the place for you.

You’ll be part of a high-performance culture where you'll make a huge impact, rapidly progress your career, and truly enjoy your work.

Over 120,000 frontline workers across 400+ customers already use Beam to take notes, provide live interpretation and handle phone calls, so they can focus on the people who need them most. This is just the beginning.

ACCOUNT MANAGER

As an Account Manager at Beam, you'll take commercial ownership of our customer relationships, ensuring pilots deliver meaningful impact before converting them into long-term partnerships and expanded contracts. You'll then manage and grow a portfolio of accounts, helping our customers get increasing value from Beam's products as we scale.

This is a highly commercial, hands-on role. You'll build strong relationships with senior stakeholders and decision-makers, understanding their strategic priorities, identifying opportunities for growth and leading commercial discussions. You'll work closely with our Customer Success team, leveraging usage data, customer feedback and performance insights to demonstrate value, solve problems and build compelling business cases for further investment.

You'll also play a key role in evaluating pilots, proactively identifying expansion opportunities and leading contract negotiations. You'll have real ownership over your accounts, with ambitious revenue targets and the opportunity to make a significant impact as Beam continues to grow.

YOU'LL BE

- Building strong stakeholder relationships – developing trusted partnerships with procurement and IT teams through to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers.

- Evaluating pilots and demonstrating impact – working closely with Customer Success to review customer outcomes, usage data and feedback, translating these insights into compelling commercial business cases for long-term partnerships.

- Identifying and securing expansions – proactively spotting opportunities to grow existing accounts, developing proposals, navigating procurement processes and leading contract negotiations.

- Owning commercial performance – taking responsibility for renewals, account growth and ambitious individual revenue targets, ensuring customers continue to invest in and expand their use of Beam's products.

- Leveraging customer insights – using adoption data, usage trends and customer feedback to influence expansion opportunities, solve commercial challenges and contribute to product growth.

- Managing a portfolio of accounts – building strategic account plans, engaging key decision-makers and identifying commercial risks and opportunities to deliver sustainable growth.

YOU ARE

- A natural relationship builder – you quickly establish rapport and trust, developing meaningful relationships with senior stakeholders and wider teams.

- Commercially driven – you're motivated by ambitious targets, enjoy identifying revenue opportunities and have the determination to close deals.

- A confident negotiator – you have a strong track record of managing upsells, navigating complex commercial discussions and successfully securing expansion opportunities.

- Curious and structured – you ask sharp questions, enjoy problem-solving and can break complex challenges into clear, actionable steps.

- An exceptional communicator – you're clear, compelling and persuasive, whether writing a follow-up email, leading a commercial discussion or presenting to a room of senior stakeholders.

- Highly organised – you're comfortable managing multiple accounts and competing priorities, with the ability to focus your time on the opportunities that matter most.

- Proactive and independent – you take ownership, identify challenges before they become problems and find solutions without waiting to be told what to do.

- Adaptive and resilient – you thrive in a fast-moving environment, embrace ambiguity and remain optimistic and resourceful when overcoming obstacles.

YOU'LL NEED

- Demonstrable experience of driving commercial growth – through successful account management, partnerships or sales experience in a startup, leading corporate or public sector organisation. Ideally, you'll have experience managing and growing accounts for a software or technology product.

- A proven track record of commercial success – experience securing upsells, expanding accounts, negotiating contracts or consistently achieving revenue targets.

- Strong stakeholder management skills – the diplomacy and commercial judgement to build relationships with senior decision-makers across Government, social impact organisations and complex businesses.

- A creative, growth mindset – when faced with a bottleneck, you take initiative, develop practical solutions and find new ways to deliver value for customers.

- Exceptional discovery skills – strong listening and questioning techniques to uncover customer challenges, identify key decision-makers and understand where Beam can deliver meaningful commercial and operational impact.

- The ability to operate independently – you're comfortable taking ownership of complex commercial problems, making decisions and delivering results in a fast-moving environment.

ABOUT BEAM

We’ve picked up an armful of awards for our work, including one from our former Queen. We've also been named by Jack&Jill as one of the world's 100 hottest startups https://www.jackandjill.ai/jill/most-in-demand-startups and by LinkedIn as a Top 15 UK Startup https://www.linkedin.com/pulse/linkedin-top-startups-2022-15-uk-companies-rise-linkedin-news-uk/?trackingId=9TqxvkXTjF2HSPvSIWLczw%3D%3D. Meanwhile, we've been covered in the media literally thousands of times, including the likes of The FT, BBC, TechCrunch, Forbes and The Guardian https://beam.org/media.

We’re also proud to be backed by some of the world's leading tech investors and entrepreneurs, including the founders of Booking.com http://Booking.com, Calm, Shazam and Dropbox.

Start your journey to a more impactful career today. We're excited to hear from you.

Reasonable adjustments:

Beam is committed to fostering an inclusive, diverse, and supportive work environment for all employees. This policy extends to our hiring practices.

We recognise that some candidates may need additional support during their hiring process to give them the best chance of being a success. To ensure that all candidates have an equitable opportunity during their process, we are committed to providing reasonable adjustments where required.

If you require a reasonable adjustment to be made during your process, please let your Talent Partner know. We encourage you to share this information, but there is no obligation to do so.

Please be reassured that any reasonable adjustment requests will not be taken into account when making a decision about your candidacy.