Account Manager

The Account Manager plays a crucial role in managing assigned logistic accounts and ensuring efficient handling and/or cartage services.  This position serves as a primary point of contact for customers and coordinates the movement of incoming and outgoing freight to meet customer requirements.

The ideal candidate will have strong organizational and problem-solving skills, the ability to effectively manage multiple accounts and priorities, and a solid understanding of warehouse management systems within a third-party logistics environment.

Responsibilities:

- Manage assigned customer accounts

- Coordinate incoming and outgoing freight

- Process customer orders and shipment requests

- Arrange freight pickup and delivery

- Coordinate freight routing and cartage services

- Communicate shipment status and service information to customers

- Monitor shipments and help resolve delays or service issues

- Prepare and review bills of lading and other shipping documents

- Monitor inventory levels and inventory activity for assigned customer accounts using the warehouse management system

- Research inventory discrepancies by reviewing available transactions, receipts, shipments and other relevant inventory records

- Coordinate with warehouse and operations personnel to investigate and resolve inventory discrepancies

- Communicate inventory discrepancies, research findings and resolution status to customers in a timely and professional manner

- Maintain accurate inventory and account information and follow-up on unresolved discrepancies through resolution

- Utilize warehouse management systems to maintain accurate account and shipment information

- Build strong customer relationships and provide responsive customer service

- Work closely with warehouse, transportation and operations personnel to ensure customer requirements are communicated and fulfilled

- Maintain a high level of accuracy while managing multiple customer accounts, shipments and inventory requirements

Requirements

- Logistics, Transportation, 3PL, customer service, or related experience preferred

- Experience with warehouse management systems preferred

- Strong organizational and problem-solving skills

- Excellent customer service skills

- Strong verbal and written communication

- Ability to manage multiple accounts and priorities effectively

- Strong attention to detail and follow-through

Benefits:
401(k) with match
Health insurance
Dental insurance
Vision insurance
Life insurance
Short-term & Long-term Disability
Paid time off