Accounts Receivable Coordinator II

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Position Summary:
The Accounts Receivable Coordinator II coordinates non-routine payment applications and utilizes root cause analysis to resolve complex customer disputes and account discrepancies. This role may prepare comprehensive analytical reports, perform account reconciliations to ensure financial integrity and audit readiness, and drive continuous process improvements.

What you will do:

- Manages and assists with dispute resolution and payment inquiries while providing excellent customer service.

- Functions as the central point of contact for specific, more complex customer activity by performing research and root cause analysis to resolve advanced discrepancies, both internally and externally

- Contributes to manual cash application and exception processing by supporting the timely and accurate resolution of payments not handled by automated systems.

- Facilitates customer portal integration by providing assistance with account registration and navigation, ensuring a seamless transition to electronic payment.

- Develops and delivers comprehensive accounts receivable reports and aging analyses to customers, credit, and internal Shared Service Departments.

- Prepare and distribute daily/weekly/periodic reporting, ad hoc reporting tasks as needed.

- Performs daily reconciliation of bank statements to the Accounts Receivable sub-ledger, resolving variances and ensuring accurate application of customer remittances in compliance with revenue recognition policies and financial regulations.

- Assist with the closing process, including but not limited to auditing and preparing information or reports to substantiate customer account reconciliations and balances.

- Collaborates with internal and external audits by providing necessary AR documentation, reconciliations, and addressing discrepancies to ensure a smooth and compliant audit process.

- Assists in training new system users, including internal GFS employees, and may assist in training customers and provide support, ensuring they understand company policies and procedures.

- Participates in continuous improvement initiatives by analyzing processes, identifying areas for optimization, and implementing effective solutions (processes, policies, automation) to enhance efficiency and performance.

- Foster cross-departmental collaboration to identify opportunities for process optimization, implement streamlined workflows, and enhance overall organizational efficiency while ensuring alignment with company goals.

- Ensures that documents are properly organized, categorized, and indexed for easy retrieval.

- Performs other duties as assigned.

Your Work Schedule & Flexibility:

- Hours:  Monday through Friday, 8:00 AM - 5:00 PM (Standard Business Hours).

- Modern Hybrid Model:  Enjoy the best of both worlds with a flexible schedule:  4 days in the office, 1 day working from home.

What you bring to the table:

- Associate's degree preferred (or equivalent) with two years of related experience OR four years of related experience with no degree.

- Advanced dispute resolution and negotiation with the ability to de-escalate high-pressure situations with customers while protecting the company’s interests.

- Root cause trend and analysis focusing on aging analysis, cash flow forecasting and KPI tracking

- Corporate training and knowledge transfer, developing new materials, and providing ongoing system support

- Month-end closing, reconciliation, and knowledge of the general ledger and accounting deadlines

- Must be detail-oriented with a commitment to a high level of accuracy.

- Knowledge of industry trends specific to Shared Services processing.

- A basic understanding of accounting principles, including debits, credits, journal entries, and general ledger accounting.

- Moderate math skills for use in Excel and analytics.

- Comparing, analyzing, coordinating, copying, etc., and the ability to recognize non-standard situations/discrepancies with invoices. Applies critical thinking and sound judgment to assess risks

- Communicates effectively with supervisors and team members, clarifying when needed, and consistently meets deadlines with minimal supervision.

- Customer service and relationship building with internal teams/stakeholder and external partners

- Demonstrates accountability by taking ownership of responsibilities, maintaining organization, and addressing challenges independently, manages time effectively, and works well under pressure to meet deadlines with strong attention to detail, with a commitment to a high level of accuracy

- Understanding of file organization, saving, and retrieving files from local drives, network drives, or cloud storage. Ability to identify and resolve simple issues (e.g., printer connectivity, frozen applications).

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU, MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership, we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service, Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or status as a qualified individual with disability.  If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to talent@gfs.com and use the words “Accommodation Request” in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.