Administrative Associate Sales

The Administrative Associate – Sales supports customers and the sales team by managing order and forecast entry, monitoring order status, and coordinating due dates across internal departments. This role serves as a primary point of contact for customers regarding lead times, changes, and delivery updates, while ensuring order accuracy and clear communication throughout the production process.

Supervisory Responsibilities:

- None.
Duties/Responsibilities:

- Maintains relationships with clients in HyTech Spring & Machine customer base.

- Imputs sales forecast data, which may include forecasts provided by clients.

- Enters data and customer material into Made2Manage.

- Regularly reviews sales requirements, adding or maintaining new data as available.

- Consults with materials manager to ensure raw material inventory reflects, or will meet, expected sales trends.

- Answers inquiries from clients concerning products, schedule and deliver dates.

- Researches customers’ demands based on client’s material needs.

- Creates the work orders for the shipping department for customer demands and requirements.

- Enters shipment information in the form of ASN to customer portals as required.

- Verifies prices, terms of sales, and/or service agreements; reviews contract and submits customer purchase orders.

- Collaborates with purchasing departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are distributed properly.

- Periodically prepares and reports results, status of accounts, and leads to manager.

- Performs other duties as assigned.

Requirements
Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Excellent sales and negotiation skills.

- Thorough understanding of technical or scientific products to be sold.

- Organized with attention to detail.

- Proven ability to build and maintain relationships with clients.

- Proficient with Microsoft Office Suite or related software.

- Professional working proficiency in Japanese is a plus.
Education and Experience:

- High school diploma or equivalent required.

- Prefer at least one year of related experience.

- Other certifications, training or requirements as may arise for this position as communicated by management.

- Completion of on-the-job training may be substituted for educational requirements.
Physical Requirements:

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at times.

- May be required to communicate, discern, convey, or exchange information with other teammates.

- Must be able to wear all personal protective equipment at all times during work hours as required by company safety rules, while on the production floor.
Other duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.