Administrator

The Administrator is responsible for the overall leadership, management, and day-to-day operations of the assisted living community. This role ensures the delivery of high-quality resident care and services while maintaining compliance with Wisconsin regulations, company policies, and industry standards. The Administrator leads staff, supports residents and families, manages operational performance, and fosters a positive community culture that reflects the mission and values of Platinum Communities.
This position requires flexibility and availability to respond to operational needs. The Administrator participates in being on-call and must be willing to work occasional evenings, weekends, and holidays as necessary to ensure consistent leadership and support for the community.

Operational Leadership

- Oversee the daily operations of the assisted living community to ensure a safe, efficient, and resident-centered environment.

- Ensure the community operates in compliance with all applicable Wisconsin assisted living regulations and company policies.

- Maintain appropriate staffing levels to meet resident care needs and regulatory requirements.

- Implement operational processes that promote efficiency, quality care, and resident satisfaction.
Resident Care & Services

- Ensure residents receive quality care and services consistent with their individual service plans.

- Promote resident dignity, independence, and quality of life.

- Address resident and family concerns promptly and professionally.

- Support the admissions process, including assessments, move-ins, and transitions of care.
Staff Leadership & Development

- Recruit, hire, train, supervise, and evaluate community staff.

- Provide coaching, mentoring, and performance management to maintain a strong team culture.

- Promote employee engagement, accountability, and professional development.

- Ensure staff follow policies, procedures, and regulatory requirements.
Regulatory Compliance

- Maintain compliance with all state regulations governing assisted living communities in Wisconsin.

- Prepare for and participate in state surveys, inspections, and audits.

- Ensure documentation, policies, and procedures meet regulatory standards.
Financial & Administrative Management

- Manage community budgets and financial performance.

- Monitor census, admissions, and occupancy goals.

- Approve invoices, manage expenses, and oversee purchasing in accordance with company policies.

- Collaborate with leadership to achieve operational and financial goals.
Community Relations

- Develop positive relationships with residents, families, healthcare providers, and community partners.

- Support marketing and outreach initiatives to promote the community and maintain occupancy goals.

- Represent the community in a professional and positive manner.
On-Call & Availability

- Participate in on-call to respond to emergencies or operational needs.

- Maintain flexibility to work occasional evenings, weekends, and holidays as required.

- Provide leadership presence during critical situations or staffing needs.
Benefits
Platinum Communities offers eligible employees a benefits package that includes:

- Health, dental, and vision insurance

- 401(k) retirement plan

- Paid time off (PTO)

- Paid sick time
Requirements

- Must be at least 21 years of age.

- High School Diploma or equivalent.

- Wisconsin Assisted Living Administrator License or Associates Degree in similar field.

- Prior leadership experience in assisted living, senior living, healthcare, or a related field preferred.

- Knowledge of Wisconsin assisted living regulations and best practices preferred.

- Strong leadership, organizational, and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to manage multiple priorities in a fast-paced environment.

- Ability to multitask and prioritize responsibilities.

- Flexible and available to work beyond regularly scheduled hours, as well as weekends and holidays as needed.