Administrator, Business Processes

REQ15196 Administrator, Business Processes (Open)

Melco Resorts & Entertainment in Cyprus

Melco Resorts & Entertainment (Melco) is the developer and operator of the upcoming integrated resort, City of Dreams Mediterranean, which is expected to be the largest and premier integrated resort in Europe. The Company’s unique blend of design, entertainment and quality sets the company apart, making it the global leader in premium integrated resorts. As recipient of more than 650 awards international, regional, and local awards, Melco’s esteemed achievements highlight the Company’s dedication to exceptional hospitality and service excellence. With its entire property portfolio honored with the top tier, Forbes Travel Guide Five-Star recognition, Melco leads among integrated resort operators in Asia. Melco’s four signature restaurants across Melco properties are honored by Michelin Guide Hong Kong Macau 2021 with a collective total of seven Michelin-stars. With its growing international presence and approximately 20,000 colleagues globally, Melco actively contributes to the communities in which it operates. The Company values colleagues as the heart of the business and was named one of the “Best Companies to Work for in Asia” by HR Asia for two consecutive years (2019-2020). Furthermore, Melco has received numerous accolades for its contributions to the community, including being named winner of “Community Award – Asia” at 2020 Industry Community Awards and being voted “Socially Responsible Operator of the Year” at International Gaming Awards 2019.

As part of Melco, City of Dreams Mediterranean will be driven by the Company’s commitment to excellence. It is set to be a world-leading integrated resort and landmark for Cyprus and the wider region, offering a range of attractions and entertainment options including luxury accommodation, fine dining, recreation and MICE facilities.

POSITION SUMMARY:
The Administrator, Business Processes, provides administrative support to the Business Processes Department, and performs duties that vary and are diverse, requiring knowledge of office systems and supports Department’s operational processes.
The individual will assist the department with the co-ordination and implementation of all related paperwork,
record maintaining and work closely with the department to support on process improvement opportunities, ensuring regulatory and procedural compliance

PRIMARY RESPONSIBILITIES:

- Performs all general administrative functions for the Business Processes Department

- Implements and co-ordinates effective department and inter-departmental communication

- Assists the team with maintaining Division’s adherence to all SOPs, QMPs, Workflows, Work Instructions, Internal Controls and Record Keeping aligned to the Divisions Quality Management System (QMS) and business objectives

- Assists with gaming and gaming equipment applications to the regulator

- Supports the team in the submission of proposals to the regulator

- Assists with the onboarding process of Agents and Junkets, ensures all documentation is received, registers are updated, and the necessary notifications are sent to the regulator

- Performs general administrative and supports tasks related to the Marketing Compliance function

- Maintains and updates Department’s Records and Registers as and when required

- Provides support to the Division’s departments for the compliance with ISO 9001 international standard and monitors documentation

- Ensures and cross-checks that all QMS records within the QMS registers are correct, up to date, and aligned to QMS requirements

- Produces, checks, and distributes all relevant departmental reports, correspondence, and supportive documents as per the guidance of the Team

- Schedules and co-ordinates all required internal and external meetings

- Assists the team with compliance checks required for promotions

- Assists the team with GDPR objectives of the Division (Article 30/LIAs)

- Produces meeting agendas and ensures that all meeting attendees are informed and aware of deliverables or requirements in advance of meetings

- Takes meetings minutes, records action items and distributes to all relevant stakeholders. Follows up with all actions

- Assists the Manager, Processes and Risk Compliance with the Business Unit daily operational activities

- Performs other related duties as assigned

KEY PERFORMANCE INDICATORS:

- Service standards are consistent with department’s expectations

- Records are kept updated and in a systematic way for easy reference and retrieving

- Constructive relationships are built with team members and customers

- Ensures the department is operating in the most efficient manner

- Relevant policies and procedures are adhered to

QUALIFICATIONS:
Education

- University Graduate in a relevant field
Experience

- Minimum three years computer experience, with Microsoft Word, Excel, PowerPoint & Visio

- 2-3 years’ experience in a similar role
Skills / Competencies

- Fluent verbal and written English and Greek

- Highly organized with the ability to work under pressure and being able to multitask

- Excellent time-management skills

- Excellent presentation skills

- Computer literature

PERSONAL COMPETENCIES:

- Achieves agreed objectives and accepts accountability for results

- Ability to keep focus and finish day to day tasks

- Displays a high commitment to delivering results

- Communicates effectively

- Displays the highest level of integrity

- Ability to maintain discretion

- Self-motivated

- Approachable