ADMS Solutions & Support Team Leader

Job Description Summary

Job Description
ADMS Solutions & Support Team Leader

Location: Hybrid / Remote (Europe)

Powering the grid requires unwavering reliability. As a Solutions & Support Team Leader for our Advanced Distribution Management System (ADMS) software, you guide a technical support team modernizing power systems into smarter, cleaner energy networks. By combining real-time operational data, network modeling, and collaborative service delivery, you ensure utilities manage grid complexity and maintain resilient operations.

You are a collaborative technical leader who excels at aligning team capabilities, resolving critical system issues, and partnering with utility customers to deliver reliable software solutions.

Key Responsibilities

- Lead daily support operations for Advanced Distribution Management Systems (ADMS), allocating work and balancing priorities to meet service level agreements (SLAs).

- Coach and mentor team members, providing technical guidance and promoting knowledge sharing across global support teams.

- Drive team accountability for incident resolution, case quality, and effective communication with utility customers and cross-functional partners.

- Coordinate complex escalations, perform root cause analysis, and lead continuous service improvement initiatives aligned with Information Technology Infrastructure Library (ITIL) practices.

- Partner with technical account managers to deliver stakeholder reports on high-priority incidents and participate in customer service reviews.

- Contribute to solution implementations by designing network data models and resolving Level 2 (L2) and Level 3 (L3) application issues.

Qualifications

Required:

- Enterprise application support experience and database management proficiency using Structured Query Language (SQL) and spatial data concepts.

- Working knowledge of Application Programming Interfaces (APIs), web services, and Linux and Windows operating systems.

- Demonstrated experience leading or guiding technical teams within ITIL-aligned support environments.

- Strong written and verbal communication skills to present technical concepts to diverse stakeholders and manage customer escalations.

Preferred:

- Experience with ADMS platforms (such as Reliance Series 6).

- Familiarity with Feature Manipulation Engine (FME) or Common Information Model (CIM) data modeling.

- Cloud platform experience across Amazon Web Services (AWS), Azure, or Google Cloud.

A formal education and subsequent Bachelor's degree in Electrical Engineering, Computer Science, or a related field is nice to have, but we are most interested in your total experience and professional achievements.

GE Vernova employees rise to the challenge of building a world that works, supported by competitive benefits and continuous career growth opportunities.

Additional Information
Relocation Assistance Provided: No