Agent Ops, Technical Product Management (Forward Deployed Engineer)

Agent Ops, Technical Product Management ( Forward Deployed Engineer)
Infrastructure Solutions Group (ISG)  builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.
Some product builders follow the rules. Ours rewrite them.
Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.
We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it.
If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.
Join us and help build the future of enterprise technology, to do the best work of your career and make a profound social impact as an  Agent Ops, Technical Product Management  on our  Servers Agent Ops builds  team in Round Rock, Texas .
What you’ll achieve:
The Servers Agent Ops team builds and operates AI agent capabilities for Dell's server & networking organization. As an Agent Ops, Technical Product Management , you will work directly with product, engineering, and operations teams to understand their problems, identify the patterns behind them, and define and curate agent-based solutions. You'll combine a product mindset (discover and define) with a working technical foundation (code, data, and modern AI tooling), as part of a small team led by a senior technical lead.

Responsibilities
You will:

- Work with server teams to understand workflows and pain points and turn them into well-defined problems

- Analyze data and processes to identify recurring patterns and automation opportunities

- Define, curate, and prioritize agentic solutions, including requirements, success measures, and data and tool integrations

- Prototype and contribute to solutions using code and integrations, including MCP tools

- Partner with engineering teams to validate solutions and move them into use and communicate findings and trade-offs clearly to technical and non-technical stakeholders

Qualifications
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements

- 8+ years of related experience; demonstrated scope and impact matter more than exact years

- Hands-on coding experience in at least one language (for example, Python or JavaScript/TypeScript)

- Working knowledge of data structures and how data moves through systems (APIs, JSON, databases)

- Demonstrated ability to analyze problems, identify patterns, and structure ambiguous work

- Customer- or stakeholder-facing experience with strong written and verbal communication

Desirable Requirements

- Bachelor’s degree in Business, Engineering, Computer Science, or related field

- Experience spanning full-stack development, AI/agent technologies (including MCP), AI-assisted software development, customer-facing technical and product roles, and enterprise infrastructure, hardware, and software solutions