Agente de Atención a Clientes (Inglés Intermedio-Avanzado) Modalidad Hibrida
- LocationCDMX, Mexico
- Work typeHybrid
- EmploymentFull-time
- Posted29 October 2026
- SourceAmerican Express's careers page (Oracle Recruiting)
Live checkFirst seen 7 days ago; still listed on American Express's careers page 2 h ago.
Moves fastWhen American Express takes a role down early, it is usually about 8 days after posting. Apply soon.
At a glance
- Experience1+ year
- EducationBachelor's degree
Read from the ad by RoleFinder, with rules and an AI reading; the description is the source.
About the role
How will you make an impact in this role?
- Deliver a great customer experience in every interaction.
- Solve issues fast by using product knowledge and digital tools.
- Build trust and loyalty as the first point of contact.
- Identify customer pain points and share improvement ideas.
- Meet and exceed key performance goals (Quality, CHT, RTF).
- Follow procedures and document interactions with accuracy.
- Encourage digital adoption and self-service use.
- Participate in coaching to improve skills and results.
- Share best practices and support peers.
- Escalate trends that impact customers or processes.
- Adapt quickly to new tools, policies, and customer needs.
- Reduce repeat calls byP fully resolving the issue the first time.
- Protect customer data and act with integrity
Qualifications
Minimum Qualifications
- Flexibility to work 6 hours/ 5 days per week on both day and evening schedules (between 6:00am and 11:00pm); weekend availability is required.
- Bachelor’s degree completed or ongoing university studies (at least 50% of the program completed).
- 1+ year of customer service experience (phone, chat, or face-to-face).
- Strong communication skills with clear, customer-focused messaging.
- Ability to manage difficult conversations with empathy and professionalism.
- Basic proficiency using digital tools, CRMs, and multitasking while interacting with customers.
- Availability to work on rotating schedules, including weekends/holidays.
- Proven ability to follow procedures and meet performance expectations.
- Preferred Qualifications
- Experience in contact centers within financial services, retail, travel, or BPO environments
- Bilingual proficiency (English/Spanish) in verbal and written communication.
- Familiarity working in KPI-driven environments (Quality, CHT, RTF, FCR, ACR).
- Experience educating customers on self-service tools or digital adoption.
- Demonstrated ability to identify customer pain points and propose improvements.
- Strong problem-solving and de-escalation skills in complex scenarios.
- Experience providing peer coaching, mentoring, or training support.
Get open roles ranked against your CV
Add your CV once. RoleFinder ranks the open roles where you want to work, plus remote ones, against it, shows your best 12 with a one-line reason each, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV