Analyst (Support & Operations)
- LocationNot stated
- Work typeNot stated
- Posted3 November 2026
- SourceHCLTech's careers page (SAP SuccessFactors)
Live checkFirst seen 3 days ago; still listed on HCLTech's careers page 3 days ago.
Back from the application? Add your CV and RoleFinder scores your fit for this role, then ranks your best 12 open roles where you want to work, each with a one-line reason.
Check my fitAbout the role
Job Summary
To resolve assigned tickets/provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.
Key Responsibilities
1. To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
2. To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
3. To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
4. To maintain high login Efficiency (Availability) for customers.
5. To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
6. Work on value adding activities such Knowledge base update & self development.
Skill Requirements
null
Other Requirements
null
Are you a fit for this role?
Add your CV and RoleFinder scores your fit for Analyst (Support & Operations) first, with a one-line reason. Then it ranks the open roles where you want to work, plus remote ones, shows your best 12, and emails you new matches once a week. The file is read once by AI and not kept; employers never see it.
Sign in with Google or email to start. How we handle your CV