Assistant Dining Services Manager - Clubhouse at Cornwall Manor

Our parnter at Cornwall Manor is looking for an Assistant Dining Services Manager for their Clubhouse.

Join their team and help lead an exceptional, resident-focused dining experience! They’re seeking an Assistant Manager to support daily dining operations, supervise front-of-house staff, coordinate events, and ensure outstanding service, food safety, and compliance.

Responsibilities

- Assist in the daily operations of the Clubhouse dining room, bar, café and catering services.

- Ensure excellent customer service and hospitality standards are always maintained

- Monitor dining room appearance, cleanliness and overall atmosphere.

- Conduct pre-shift meetings and communicate menu features, resident preferences and service expectations

- Address resident concerns promptly and professionally

- Assist with opening and closing procedures

- Supervise and support front-of-house employees during service.

- Participate in hiring, onboarding and training of new employees.

- Provide coaching and performance feedback to staff.

- Monitor employee attendance, appearance and adherence to departmental policies.

- Assistant with scheduling and staffing adjustments to meet operational needs.

- Ensure compliance with local, state and federal health regulations.

- Enforce food safety and sanitation standards.

- Conduct routine dining room and service area inspections.

- Maintain compliance with organization policies and healthcare regulations.

- Participate in departmental audits and quality assurance activities.

- Assistant with inventory and monitoring supply ordering.

- Monitor labor utilization and productivity.

- Promote efficient use of departmental resources.

- Support budget goals through cost-conscious operations.

- Coordinate special events, holiday meals and resident functions.

- Assist with catering set-up, service execution and event breakdown.

- Collaborate with culinary staff and other departments to ensure successful events.

- Complete daily reports and operational records.

- Maintain employee training documentation.

- Participate in department meetings and committee activities.

- Assist with policy implementation and departmental projects.

- Perform jobs of a miscellaneous nature when necessary to meet the goals and objectives of the facility and/or the Dining Services Department.

- Observe on a routine basis the work procedures and make recommendations for increased efficiency or improved quality of work.

- Handle employee and resident grievances; report them to the General Manager of Dining Services.

- Assist General Manager of Dining Services with the administration of the Cornwall Manor Quality Service Programs as it relates to the Dining Services Department (i.e., comment cards, surveys. etc.).

- Assist General Manager of Dining Services in improving the skills and abilities of staff through training.

- Remain informed about all current and pending laws and/or regulations that affect the Dining Services industry.

- Attend seminars, trade shows, etc. to acquire practical ideas and information which will benefit the Dining Services Department.

- Attend training sessions and in-services, and read periodicals, journals and other materials or communication pieces required or requested to maintain a progressive knowledge of job responsibilities.

- Represent Cornwall Manor in a professional manner when dealing with all outside contacts.

- Promote a positive image of Cornwall Manor through personal conduct on and off campus.

Requirements
Qualifications:

- High school diploma or GED certificate required.

- Associate’s degree in hospitality management, culinary arts of business administration ore related field preferred.

- Minimum 2-3 years of food service or hospitality experience required

- Previous supervisory experience preferred.

- Experience with senior living, healthcare, country club, hotel or restaurant environments preferred.

- Ability to cook.

- Strong leadership and team-building skills.

- Excellent customer service orientation.

- Knowledge of food safety and sanitation practices.

- Ability to work in a fast-paced environment.

- Proficiency with scheduling, POS and Microsoft Office applications.

- Ability to resolve conflicts professionally and maintain resident satisfaction.

- ServSafe Food Protection Certification preferred.

- Responsible Alcohol Service Certification received within 90 days of hire

Full Time; 10:30am-6:30pm; temporarily M-F; 80 hours bi-weekly; salaried position