Assistant Health Club Manager

JOB SUMMARY

Sheraton Port Moresby Stanley Hotel and Suites is seeking an enthusiastic, service-focused, and results-driven Assistant Health Club Manager to support the leadership and daily operations of our Health Club and wellness facilities.

This exciting role is responsible for assisting in the management of the gymnasium, swimming pool, spa, sauna, steam rooms, locker facilities, and wellness programs while ensuring exceptional guest experiences, operational excellence, safety compliance, and team performance.

CANDIDATE PROFILE

Education, Skills and Experience

• Diploma or Degree in Health Education, Recreation, Physical Education, Fitness, Wellness, or a related field.

• Minimum 2-3 years' supervisory or management experience within a hotel health club, fitness centre, wellness facility, spa, or recreation environment.

• Strong understanding of fitness, wellness, recreation, and luxury guest service operations.

• Experience with budgeting, rostering, workforce planning, and operational reporting.

• Current CPR, First Aid, and Pool Safety/Lifeguard certification preferred.

• Proven leadership, coaching, communication, and relationship-building skills

• Ability to work flexible schedules, including weekends, public holidays, and shifts.

• Strong organizational skills and commitment to delivering exceptional guest experiences.

CORE WORK ACTIVITIES

Managing Health Club and Operations

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Schedules events, programs, and activities, as well as the work of others.

• Develops and implements menu of classes and services, including special programs.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Manages outside vendors.

• Orders and maintains necessary supplies and ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

• Manages pool areas, including overall maintenance, daily upkeep and cleanliness.

• Ensures all facilities are in appropriate operating condition.

• Schedules work/repairs as needed with the Engineering Department.

• Maintains and enforces safety standards and procedures with the recreation staff.

• Ensures appropriate fees are charged to guests and that proper cash handling procedures are followed by all members of the recreation staff.

• Manages operating budget.

• Assists with major equipment purchases.

• Provides special programming for holiday weekends and heavy transient time periods.

• Plans and implements special recreational opportunities for resort guests as business demands.

• Develops and implements marketing strategies for fitness assessment center and health programs.

Ensuring Exceptional Customer Service

• Serves as a role model to demonstrate appropriate behaviors.

• Monitors quality, standards and meets the expectations of the customers on a daily basis.

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

• Oversees all Human Resources activities in the Recreation Department.

• Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Hires, trains, and monitors development of recreation staff.

• Participates in the performance appraisal system process, giving feedback when needed.

• Coordinates all training activities for employees in department.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.

MUST HAVE WORKING RIGHTS IN PAPUA NEW GUINEA

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.