Assistant Manager

Assistant Manager - Car Wash Operations
Location: Houston, TX
Department: Operations
Employment Type: Full Time and Part Time

About Links Car Wash:
Links Car Wash is a fast-growing, innovative company transforming the car wash industry through strategic acquisitions and new site development. With plans to add 50 new locations annually over the next five years, we are building a nationwide network focused on operational excellence, cutting-edge technology, and exceptional customer service.

Position Overview:
The Assistant Manager supports the daily operations of a high-volume car wash facility.  This leadership role is responsible for assisting with site operations, customer service excellence, employee training, team supervision, safety compliance, sales performance, and operational efficiency.

Benefits:

- Competitive Pay and Performance-Based Bonus Incentives

- Health, Dental, Vision Insurance

- 401(k) with Company Match

- Paid Time Off (PTO)

- Parental Leave

- Career Growth Opportunities

- Ongoing Training and Development
Key Responsibilities

Car Wash Operations Management:

- Assist the Site Manager in overseeing day-to-day car wash operations to ensure efficiency, productivity, and service excellence.

- Support execution of operational procedures, company policies, and standard operating practices.

- Monitor site performance and recommend improvements to increase throughput, customer satisfaction, and revenue generation.

- Conduct routine facility inspections to ensure cleanliness, equipment functionality, organization, and operational standards.

- Assist with inventory management, including chemicals, cleaning supplies, equipment, and operational materials.

- Help coordinate employee schedules and staffing levels to ensure adequate coverage during peak business periods.

- Support achievement of operational goals, sales objectives, and key performance indicators (KPIs).
Customer Service & Guest Experience:

- Deliver exceptional customer service by professionally resolving customer inquiries, concerns, and service issues.

- Handle customer escalations and support the resolution of claims, complaints, and service recovery opportunities.

- Promote a customer-focused culture that drives guest satisfaction, loyalty, and repeat business.

- Ensure team members consistently deliver a positive, welcoming, and professional customer experience.

- Identify opportunities to improve overall customer engagement and service quality.
Team Leadership & Employee Development:

- Assist with recruiting, onboarding, training, and retaining top talent.

- Train, coach, and mentor team members on operational procedures, customer service standards, safety protocols, and company expectations.

- Provide ongoing performance feedback and support employee development initiatives.

- Partner with the Site Manager to improve team productivity, accountability, and engagement.

- Foster a positive workplace culture that promotes teamwork, respect, communication, and employee morale.

- Lead by example through professionalism, reliability, and strong work ethic.
Sales Performance & Revenue Growth:

- Support efforts to increase sales, memberships, upgrades, and promotional program participation.

- Educate customers on available wash packages, membership programs, and service offerings.

- Assist management in achieving monthly, quarterly, and annual revenue goals.

- Monitor opportunities to improve operational efficiency and profitability.
Safety, Compliance & Risk Management:

- Ensure compliance with company policies, safety procedures, and workplace regulations.

- Conduct regular safety inspections and identify corrective actions to minimize workplace risks.

- Assist with safety training and reinforce safe work practices among all team members.

- Maintain documentation related to incidents, accidents, customer claims, and safety-related activities.

- Promote a culture of safety, accountability, and operational excellence.
Administrative & Financial Responsibilities:

- Assist with maintaining accurate records, reports, and operational documentation.

- Support payroll, scheduling, inventory tracking, and daily sales reporting processes.

- Help manage site expenses and monitor budget performance.

- Assist with customer claim investigations, documentation, de-escalation efforts, and approval recommendations.

- Ensure all business and operational records remain accurate and up to date.
Required Qualifications:

- High School Diploma or GED equivalent.

- Previous experience in a supervisory, team lead, or assistant manager role.

- Experience in the car wash, automotive services, retail, quick-service restaurant (QSR), hospitality, customer service, or related service industry preferred.

- Strong leadership, coaching, and employee development skills.

- Exceptional customer service and conflict-resolution abilities.

- Excellent verbal and written communication skills.

- Strong organizational, time management, and multitasking capabilities.

- Demonstrated problem-solving and decision-making skills.

- Proficiency with point-of-sale (POS) systems, scheduling software, Microsoft Office, and basic computer applications.

- Ability to work flexible schedules, including evenings, weekends, and holidays.
Preferred Qualifications:

- Car wash industry experience.

- Experience managing hourly employees.

- Experience driving sales, memberships, subscriptions, or customer loyalty programs.

- Knowledge of workplace safety standards and compliance practices.
Physical Requirements:

- Ability to stand and walk for extended periods throughout the workday.

- Frequent bending, stooping, twisting, reaching, grasping, lifting, pulling, and pushing.

- Ability to work both indoors and outdoors in varying weather conditions, including heat, cold, humidity, and rain.

- Ability to safely operate equipment and perform physical job duties in a fast-paced environment.
Why Join Links Car Wash?
At Links Car Wash, you'll be part of a rapidly expanding organization redefining the car wash industry. You'll gain hands-on experience with advanced automated equipment while building a rewarding career in maintenance, field service, and operations. Join a company where your expertise directly impacts growth, customer satisfaction, and operational success.