Assistant Manager - Quality Analyst

- Review the work performed by AR Analyst team and document any quality issues.

- Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.

- Participate in developing process documentation.

- Provide feedback and work with the training team to provide remedial training.

- Always be at the forefront of ethical behavior and never be a bystander.

Responsibilities
JOB RESPONSIBILITIES:

- Review the work performed by AR Analyst team and document any quality issues.

- Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.

- Participate in developing process documentation.

- Provide feedback and work with the training team to provide remedial training.

- Always be at the forefront of ethical behavior and never be a bystander.

Recognize and respect cultural diversity.

- Adapt communication to an individual’s ability to understand. • Use medical terminology appropriately.

- Respond to communications received within a reasonable time frame.

- Project a professional manner and image.

- Adhere to ethical principles.

- Demonstrate initiative and responsibility.

- Work as a team member.

- Efficient Time Management.

- Prioritize and perform multiple tasks.

- Adapt to change, including new hours of operation and methodology.

- Attend functional team meetings and mandatory in-service education.

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Maintain proper observation and adherence to company policies and procedures.

KNOWLEDGE, SKILLS, AND EXPERIENCE:

- Should have worked as a Quality Controller for AR Analysts for at least one year with AR analyst for providers or should have worked more than 6 years as AR analyst

- Must have very good knowledge of AR and be confident in process knowledge.

- Experience in the end-to-end Healthcare process

- Adapting to new situation challenges whenever required.

- Adhere to all company policies and procedure
LEGAL and COMPLIANCE:

- Maintain patient and company confidentiality.

- Practice within the scope of education, training, and personal capabilities.

- Document company documents (hard copy and electronic) accurately.

- Use appropriate guidelines for releasing information.

- Maintain awareness of US federal and US state health care legislation and regulations, PHI, HIPAA

Qualifications
- Should be Graduate

- Should have worked as a Quality Controller for AR Analysis for at least one year with medical billing service providers or should have minimum 5 years’ experience as AR Analyst

- Must have very good knowledge of medical billing and be confident in process knowledge.

- Experience in the end-to-end Healthcare process for the audit

- Adapting to new situation challenges whenever required.

- Adhere to all company policies and procedures.

YEARS OF EXPERIENCE:

- Minimum 1 year of experience as Quality Analyst or having 3+ years of experience as AR Analyst

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POSITION RELATIONSHIPS:

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Reports directly to the Assistant Manager

WORKING HOURS:

- 40 hours per week as Full-time employee

- Shift time: 12 PM IST - 9 PM IST

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Weekends Off

TELECOMMUTER/INTERNET REQUIREMENT:

- High Speed internet connection at home, must be broadband with minimum of 100 MBPS Speed or above

- Must understand and adhere with telecommuter policy

- Must have power backup to mitigate power outage