Assistant Manager, Sales Support

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering our professionals with the resources to solve critical problems for the future of our business, which is why we need you.

Position Responsibilities:

- Provide comprehensive administrative support for the Bancassurance sales team, specifically managing overdue premiums, policy lapses, surrenders, and routine policy maintenance services, as well as the sales figure update for banca sales team members.

- Conduct the pre-transaction checking on the insurance application document completeness and accuracy.

- Assist to support the project for BFNA digitization and insurance application e-submission.

- Assist sales teams with sales report distribution to the BU.

- Conduct accuracy and compliance reviews for insurance applications.

Required Qualifications:

- Degree holder

- 5+ years of work experience in life insurance industry

- Responsible and attentive to details

- Adherence to quality standards

- Good problem-solving skills

- Independent and able to work under pressure

- Good communication and presentation skills

- Strong PC and Strong in Excel skills including :
- Formulas including XLOOKUP⁠,  multi-condition logic (⁠SUMIFS⁠, ⁠COUNTIFS⁠, ⁠IF/AND/OR⁠), dynamic arrays (⁠FILTER⁠, ⁠SORT⁠, ⁠UNIQUE⁠).

- Summarization & Aggregation like building dynamic Pivot Tables.

- Data Auditing including Data Validation rules and Conditional Formatting logic.

When you join our team:

- We’ll empower you to learn and grow the career you want.

- We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

- As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement

Hybrid