Assisted Living Surveyor / Generalist

Agency
Dept of Health and Human Services
Division
Health Service Regulation
Job Classification Title
Facility Compliance Consultant I (NS)
Position Number
60054109
Grade
NC15
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work
The Facility Compliance Consultant (Surveyor) conducts regulatory inspections of licensed adult care homes and overnight respite programs to determine compliance with state requirements. The position works both independently and as part of an interdisciplinary healthcare team to evaluate facility practices, document findings, and provide technical assistance to providers and county Department of Social Services (DSS) staff.

Work involves extensive communication with facilities, staff, and the public to support regulatory oversight and ensure adherence to licensure rules and statutes. This home‑based position is located in the Eastern Region of North Carolina and requires frequent fieldwork, regional travel, and occasional overnight stays based on inspection schedules. Travel may involve the use of a state vehicle, rental vehicle, or personal vehicle with reimbursement at established state rates.

Key Duties Include:
– Conducting on‑site inspections of licensed adult care homes and overnight respite programs to assess compliance with state licensure rules and statutes.

– Evaluating facility operations, resident care practices, and environmental conditions to determine regulatory compliance.

– Analyzing survey findings and documenting results in a clear, legally defensible manner, including identifying deficiencies when applicable.

– Investigating concerns or issues raised by facilities, staff, DSS personnel, or the public as part of regulatory oversight activities.

– Providing technical assistance to adult care home providers and potential operators regarding licensing requirements and best practices.

– Offering regulatory guidance and support to county DSS staff involved in oversight of adult care homes.

– Preparing written correspondence, reports, and documentation related to survey results, compliance issues, and technical‑assistance activities.

– Communicating effectively with facility staff, interdisciplinary team members, community partners, and the public throughout the inspection and review process.

– Coordinating regional travel, scheduling inspections, and completing fieldwork requiring frequent day travel and occasional overnight stays.

– Maintaining accurate records and completing survey activities in accordance with state procedures and established timelines.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $55,221.00-$96,639.00

Recruitment Range: $55,221.00-$71,024.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

- Demonstrated experience applying rules, statutes, and regulatory standards to determine compliance in long‑term care or human‑services environments, including participation in state or federal inspections, compliance audits, or accreditation reviews.

- Professional experience evaluating service delivery in long‑term care settings, including assessment, care planning, coordination of ancillary services, and interpretation of residents’ rights and related human‑services practices.

- Proven success conducting on‑site inspections or structured compliance reviews, analyzing findings, and documenting regulatory determinations in a clear and legally defensible manner.

- Experience providing technical assistance to providers, potential operators, and county DSS staff, including interpreting regulatory requirements, addressing compliance concerns, and supporting corrective‑action efforts.

- Strong written and verbal communication skills demonstrated through interactions with facility staff, interdisciplinary health teams, and members of the public, including preparing reports, correspondence, and survey documentation.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Fully Remote Work Option

Position Will Be Home-Based In The Eastern Region Of The State And Applicants Should Reside In One Of The Following Counties Or Adjacent Counties: Johnston, Sampson, Duplin, Lenoir, Jones, Onslow, Pender, New Hanover, Brunswick, Columbus, Bladen, Robeson.

Applicants Who Do Not Live In These Counties But Are Willing To Relocate Will Also Be Considered.

Physical Requirements:

- Must be able to lift/carry personal luggage and work materials/equipment (20-50 pounds).

- Must be able to walk long distances throughout the day and stand for periods of time in order to conduct survey activity.

- Must have the ability to drive independently for statewide travel as assigned and always possess an active, unrestricted driver’s license.

About the Division of Health Service Regulation (DHSR):
The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Adult Care Licensure Section:
The Adult Care Licensure Section licenses and regulates adult care homes and provides supervision, and consultation. The section also provides training and technical assistance to county departments of social services staff who regularly monitor the compliance status of the facilities in terms of rules and quality services. Training and other support services are provided to facility staff to enhance their ability to meet the needs of residents.

Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for  State Benefits .

Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety.    Resumes will not be accepted in lieu of completing this application.

- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

- Applicants  may  be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust"  will be  subject to a criminal background check.

- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

- Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .

Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION
If there are any questions about this posting, please contact Talent Acquisition at  talentacquisition@dhhs.nc.gov . Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Generalist:
Bachelor's degree in a health, human service, or educational related field from an appropriately accredited institution and three years' experience in surveying, clinical and/or administration of a program in a related health field
OR
An equivalent combination of education and experience.

Social Work:
Master's degree in social work from an appropriately accredited institution and one year experience in surveying, clinical and/or administration of a program in a related health field
OR
Bachelor's degree, in social work from an appropriately accredited institution and three years' experience in surveying, clinical and/or administration of a program in a related health field
OR
An equivalent combination of education and experience.

Dietetics :
Bachelor's degree in nutrition or food service management from an appropriately accredited institution and three years' experience in surveying, clinical and/or administration of a program in a related health field, eligible for registration from the Academy of Nutrition and Dietetics
OR
An equivalent combination of education and experience.

EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:
Tresha Walker
Contact:
DHHS Workday Support Form