EMS Compliance Specialist

Agency
Dept of Health and Human Services
Division
Health Service Regulation
Job Classification Title
Emergency Medical Program Specialist (NS)
Position Number
60053865
Grade
NC12
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work
Join the North Carolina Office of Emergency Medical Services (NCOEMS) and play a vital role in supporting the emergency medical systems that serve communities across North Carolina.

The EMS Compliance Specialist serves within the Compliance Workgroup and is responsible for administering complaint intake processes, conducting investigations, monitoring compliance activities, and tracking disciplinary actions to support regulatory oversight. The position serves as a primary investigator for statewide cases and ensures complaints, investigations, and remediation activities are managed in accordance with applicable laws, rules, policies, and program requirements.

This position performs first-line review of complaints, coordinates case routing, conducts investigations, tracks remediation and disciplinary timelines, maintains case documentation, and prepares investigative reports and recommendations. The role requires strong organizational and analytical skills, attention to detail, effective written communication, sound judgment, and the ability to maintain strict confidentiality while managing sensitive information.

Key Duties Include:
- Receive, review, and process complaints to determine jurisdiction, completeness, and appropriate disposition.

- Conduct initial assessments of complaints and route cases to the appropriate review body according to established procedures.

- Investigate statewide complaints through document review, evidence collection, interviews, and analysis of relevant records and information.

- Develop investigative findings and prepare written reports, summaries, and recommendations that support regulatory review and decision-making.

- Maintain accurate and complete case files, investigative records, and supporting documentation throughout the complaint lifecycle.

- Track remediation requirements, corrective actions, and compliance deadlines to ensure timely completion of required activities.

- Monitor disciplinary actions and compliance outcomes and document case status, milestones, and final resolutions.

- Communicate with complainants, respondents, and stakeholders to obtain information, provide case-related updates, and resolve documentation needs.

- Generate compliance and investigation reports and maintain data used to support program oversight, performance tracking, and regulatory accountability.

- Safeguard confidential and sensitive information in accordance with agency policies, regulatory requirements, and established records management practices.
Knowledge Skills and Abilities/Management Preferences
Salary Grade Range: $47,703.00 - $83,479.00

Recruitment Range: $47,703.00 - $65,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

- Demonstrated experience applying compliance processes, regulatory standards, and professional credentialing requirements to review, monitor, and evaluate cases for adherence to established laws, policies, procedures, and program requirements.

- Expertise in managing sensitive and confidential information, including complaint records, investigative documentation, compliance findings, and disciplinary actions while maintaining privacy and data integrity standards.

- Advanced proficiency tracking multiple cases, deadlines, corrective actions, and remediation requirements simultaneously, ensuring accurate documentation, timely follow-up, and completion of required activities.

- Documented experience analyzing complaints and supporting documentation, applying established screening criteria to assess jurisdiction, identify relevant issues, and determine appropriate case routing or investigative action.

- Skilled in strong written and verbal communication skills through the preparation of investigative reports, case summaries, correspondence, and stakeholder communications that clearly document findings, recommendations, and compliance-related information.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is Funded In Part Through Federal Funds

This Position Is Eligible For A Hybrid Work Option

This Position Requires EMT-Paramedic Certification

Physical Requirements:

- Ability to sit in a vehicle for 4-6 hrs.

- Ability to sit, stand and walk for long periods of time.

- Ability to lift 10 lbs.

About the Division of Health Service Regulation (DHSR):
The Division of Health Service Regulation oversees medical, mental health and adult care facilities, emergency medical services, and local jails. We check to see that people receiving care in these facilities are safe and receive appropriate care. We make certain that medical buildings are built only when there is a need for them.

About the Office of Emergency Medical Services:
The Office of Emergency Medical Services foster emergency medical systems, trauma systems and credentialed EMS personnel to improve in providing responses to emergencies and disasters which will result in higher quality emergency medical care being delivered to the residents and visitors of North Carolina.

Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for  State Benefits .

Supplemental Contact Information:
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified.

Application Process
Be sure to complete the application in its entirety.    Resumes will not be accepted in lieu of completing this application.

- Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.

- Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.

- If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 11:59 PM on the closing date.

- Applicants  may  be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust"  will be  subject to a criminal background check.

- Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.

- Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.

- For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .

Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference

- Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

- Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

- Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.

ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

CONTACT INFORMATION
If there are any questions about this posting, please contact Talent Acquisition at  talentacquisition@dhhs.nc.gov . Resumes will not be accepted in lieu of completing this application.

Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree in nursing, business administration, public administration, health care treatment, industrial management or technology, or any related field from an appropriately accredited institution and two years of experience in training or health related field, or administrative management, preferably in emergency medical services
OR
High school or General Education Development (GED) diploma and six years of experience in training or administrative management or health related field, three of which must be in direct provision of emergency medical services
OR
An equivalent combination of education and experience.

Necessary Special Requirements
Special Requirement must be EMT-Paramedic certified.

EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:
Tresha Walker
Contact:
DHHS Workday Support Form