Associate, Patient Relations
- LocationAEI Trinoma; AEI Rockwell Head Office
- Work typeOn-site
- EmploymentFull-time
- Posted5 November 2026
- SourceAsian Eye Institute's careers page (Workday)
Live checkFirst seen 4 days ago; still listed on Asian Eye Institute's careers page 3 h ago.
About the role
Eye your future with us.
Work, learn and collaborate alongside top caliber professionals who have years of experience and knowledge hailing from diverse backgrounds.
1. Responsible for facilitating the internal and external flow of communication through the effective receiving of patients and guests, documentation, reporting, and processing of requests for appointments.
2. Responsible for inquiry handling, appointment scheduling, and confirmation.
3. Provides assistance to the patient with any inquiry.
4. Act as a backup in the billing and cashiering function.
5. Monitoring of the AR aging report.
6. Monitoring of the settlement report for credit card payment.
7. Responsible for ensuring patient safety by communicating to them their preparation needs before the surgery as well as satisfy every clinical need by conducting preoperative eveluation, documentation and scheduling.
8. Responsible for ensuring patients are accurately informed about charges for surgeries.
9. Refer to JDs of Patient Benefits and Surgical Coordinator
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