Associate, Patient Relations
- LocationAEI Trinoma; AEI Rockwell Head Office
- Work typeNot stated
- EmploymentFull-time
- Posted5 November 2026
- SourceFph's careers page (Workday)
- Last checked1 h ago on Fph's careers page
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1. Responsible for facilitating the internal and external flow of communication through the effective receiving of patients and guests, documentation, reporting, and processing of requests for appointments.
2. Responsible for inquiry handling, appointment scheduling, and confirmation.
3. Provides assistance to the patient with any inquiry.
4. Act as a backup in the billing and cashiering function.
5. Monitoring of the AR aging report.
6. Monitoring of the settlement report for credit card payment.
7. Responsible for ensuring patient safety by communicating to them their preparation needs before the surgery as well as satisfy every clinical need by conducting preoperative eveluation, documentation and scheduling.
8. Responsible for ensuring patients are accurately informed about charges for surgeries.
9. Refer to JDs of Patient Benefits and Surgical Coordinator
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