Associate - Process Manager

- Act as the CCB liaison for records and information management, coordinating with central teams and Records/Information Management partners.

- Promote consistent adoption of controls for records governance framework for unstructured data  (e.g., proper classification, storage, retention, and defensible disposition).

- Support implementation and ongoing execution of records controls in business processes, platforms, and shared repositories.

- Provide guidance, training, and communications to increase awareness and adherence to recordkeeping expectations.

- Monitor issues and risks (e.g., gaps in recordkeeping, storage hygiene, retention exceptions), track remediation actions, and escalate as needed.

- Assist with audits, exams, inquiries, and internal assessments by coordinating evidence gathering and status updates.

- Support with user tools and intelligent solution's governance practices and implementation of period supplemental controls requirements

- 5-8 years of experience in process and program management

- High-accountability ownership mindset with a track record of independently driving work from intake through closure, escalating appropriately, and ensuring commitments are delivered on time and to standard.

- Strong stakeholder engagement and influence skills , with experience coordinating across business owners, central teams, information owners, and control partners (e.g., Operational partners, Control Partners, Central Program Managment teamsI) to align on requirements and outcomes.

- Process and program management capability , including building/maintaining workplans, tracking dependencies, managing multiple parallel deliverables, and driving adoption of standardized processes.

- Issue escalation and remediation support experience , including triaging exceptions, coordinating root-cause discussions, documenting actions, tracking remediation milestones, and validating closure evidence.

- Ability to operate effectively in governance forums , including representing the team independently, capturing decisions and risks, and driving clear post-forum action items and follow-ups to completion.

- Strong analytical, logical-thinking, and attention-to-detail skills , with the ability to translate policy/control requirements into practical steps and identify gaps or inconsistencies in process execution.

- Excellent written and verbal communication , including drafting clear guidance, stakeholder updates, and control/evidence narratives tailored to different audiences.

- Comfort working with unstructured information and repeatable inquiries , including leveraging AI-enabled approaches to support recurring questions, improve consistency of responses, and help define standard steps for resolving exceptions and escalating when needed.

- Ability to manage complexity and ambiguity , prioritize effectively, and maintain rigorous follow-through while supporting multiple stakeholders and evolving requirements.