Attractions Attendant

About Us: Daytona Lagoon is Daytona Beach’s premier waterpark and family entertainment center. We offer a variety of attractions, including go-karts, mini-golf, a large arcade, laser tag, rock climbing, and more! We are committed to creating a fun and safe environment for our guests and employees while upholding our core values: Safety, Growth/Development, Service to Others, and Family.

Job Overview: Daytona Lagoon is seeking energetic, friendly, and safety-focused Attractions Attendants to join our team. Attractions Attendants play a key role in creating exceptional guest experiences by operating and monitoring attractions, enforcing safety rules, assisting guests, and maintaining a clean and welcoming environment throughout the park. This position is ideal for individuals who enjoy working with people, thrive in a fast-paced environment, and are passionate about delivering outstanding customer service

Key Responsibilities:

Customer Service:

- Greet guests with enthusiasm and provide a welcoming atmosphere.

- Answer guest questions regarding attractions, policies, procedures, and park offerings.

- Resolve guest concerns professionally and escalate issues when necessary.

- Provide exceptional customer service that reflects Daytona Lagoon's commitment to guest satisfaction.
Dry Attraction Assistance:

- Assist guests at attractions including go-karts, laser tag, mini golf, bumper cars, rock climbing, and other family entertainment activities.

- Explain attraction rules, requirements, and safety procedures before participation.

- Monitor attraction operations to ensure a safe and enjoyable experience for all guests.

- Assist guests with loading and unloading where applicable.

- Maintain attraction readiness by performing routine inspections and reporting concerns.
Guest Safety:

- Enforce all attraction safety rules and operating procedures.

- Monitor guest behavior to ensure compliance with park guidelines.

- Respond appropriately to emergencies and notify management of accidents, injuries, or operational concerns.

- Maintain awareness of safety standards and contribute to a culture of safety throughout the park.
Operational Support:

- Maintain clean, organized, and guest-ready attraction areas.

- Assist with general park cleanliness, including attraction zones, arcade areas, walkways, ponds, and common spaces.

- Report equipment malfunctions or maintenance concerns promptly.

- Help ensure attraction equipment and operational areas remain safe and functional.
Team Collaboration:

- Work collaboratively with team members and supervisors to support daily operations.

- Assist with opening, closing, and daily operational procedures.

- Communicate effectively with leadership regarding guest needs, safety concerns, and operational updates.

- Support additional duties as assigned to help ensure a successful guest experience
Requirements

Qualifications:

- Strong customer service and communication skills.

- Ability to interact positively with guests of all ages.

- Dependable, punctual, and team-oriented.

- Ability to remain calm and professional in busy or challenging situations.

- Willingness to learn attraction operations and safety procedures.

- Ability to work flexible schedules, including weekends, evenings, holidays, and peak operating periods.

- Ability to follow verbal and written instructions and take directions from supervisors and management.

- Demonstrates a positive attitude, willingness to learn, and the ability to accept feedback and coaching.

- Previous customer service, hospitality, recreation, entertainment, or amusement industry experience preferred.

- Knowledge of family entertainment attractions such as go-karts, laser tag, mini golf, or bumper cars preferred.

- Reliable transportation.
Physical Requirements:

- Ability to stand and walk for extended periods.

- Ability to work both indoors and outdoors in varying weather conditions.

- Ability to lift, carry, push, or pull light to moderate loads.

- Ability to work at heights and comfortably sustain heights of at least 10 feet while performing assigned job duties.

- Ability to assist guests and support attraction operations safely.

- Ability to maintain awareness and focus in a fast-paced environment.
Working Conditions: This role involves working in a dynamic entertainment setting with both indoor and outdoor responsibilities. Attractions Attendants interact directly with guests throughout their shift and are expected to maintain a professional, friendly, and safety-focused attitude at all times. Peak schedules include weekends, evenings, school breaks, and holidays